全职 Industrial Relations Manager 工作, 薪水, Jaya Grocer (Trendcell Sdn. Bhd.) Selangor 公司招聘中 - Ricebowl

About Jaya Grocer :

Location JGHQ Jaya Grocer is an affiliate of Grab, Southeast Asia’s leading superapp. To bring the convenience of on-demand grocery delivery to more consumers in Malaysia, we are dedicated towards building a strong team that is aligned with our goals. At Jaya Grocer, team collaboration and dedication is what we require to deliver quality products and service to our consumers and customers.

Our Vision: 

Our goal is to become the leading online-to-offline (O2O) retailer, leveraging our omnichannel strength to provide our customers with a rewarding, fulfilling, and exciting experience. Our goal is for customers to say “I can get what I want whenever I need it”. We aim to achieve this through offering high-quality yet affordable goods, facilitating seamless cashless checkouts, loyalty membership via GrabRewards and introducing our private label with "Grab Signatures."

Our Mission:

· Provide a diverse variety of High Quality and Fresh Produce

· Offer attractive Best Value Pricing 

· Ensure customers have the Best Shopping Experience

· To grow the business through successful Collaboration and Partnerships 

· Practice the Values of Jaya Grocer every single day

Our Values:

· Teamwork

· Trust

· Integrity

· Customer Satisfaction

· Growth

These Values form the foundation of our organisation and should be lived by each of us, as they are a part of our DNA. So, if you fit the profile and are able to contribute towards our goals, join us! 

Role Description

Get to know the role: 

Responsible for the provision of advice to management on contemporary human resources management issues, employment and industrial law, workplace and local government. Provide advice to the management and implement industrial relations and employment policies in best practice of the industry by ensuring we create a Safe & Respectful Workplace environment for all. 

What You’ll Be Doing:

• Be the go-to expert for employee relations matters; handling disciplinary issues, grievances, disputes, and performance concerns
• Lead investigations, gather evidence, and manage documentation for internal inquiries and court cases
• Design and deliver engaging training for managers on IR policies and disciplinary procedures
• Provide counselling and guidance to employees and stakeholders with professionalism and empathy
• Develop, implement, and continuously improve Industrial Relations policies and frameworks
• Ensure compliance with employment laws and stay updated on the latest legal developments
• Collaborate closely with government authorities, external partners, and internal teams on employment matters
• Support HR leadership on strategic employee relations initiatives and special projects

What We’re Looking For:

Someone who is analytical, people-centric, and confident in navigating complex workplace situations while keeping things fair, compliant, and constructive.

Qualifications

• Minimum Bachelor’s Degree, Advanced/ Higher/ Graduate Diploma, Diploma in Human Resource Management related discipline or equivalent. 
• Minimum 5 years of hands-on experience in the area related to industrial relations and employment/labour matters. 
• Familiar with Employment Act 1955, Industrial Relations Act 1967. 
• Required skills: Excellent People Management skills, communication skills, negotiation skills, coaching skills, analytical skills, problem-solving skills, writing skills, computer skills, stakeholder management, time management. 
• Personal attributes: Analytical, proactive, fair, determined, confident, critical thinker, people oriented, logical, sense of urgency, good time management. 
• Possess good command of English & Bahasa Malaysia. 
• Performance-driven and team player.
• Ability to work under pressure in a fast-paced environment and manage sensitive matters with discretion.
• Strong leadership with the ability to influence and coach managers on IR practices.
• Experience in Retail, F&B or Hospitality is an added advantage.