Key Responsibilities
Design, develop, implement, and support enterprise applications and technical solutions.
Provide production and application support, troubleshoot incidents, identify root causes, and drive issues through to closure.
Develop and maintain applications using
Java, Unix Shell scripting, C, VXML, and related technologies
.
Support and integrate IVR, contact center, voice, email, chatbot, and digital communication platforms.
Work with infrastructure, application, security, and vendor teams for server setup, application deployment, middleware integration, and system onboarding.
Perform application deployments across SIT, UAT, and production environments using
CI/CD pipelines and DevOps tools
.
Develop and maintain Jenkins pipelines, CI/CD scripts, source-code repositories, and artifact management processes.
Work with tools such as
Jenkins, Bitbucket, Git, Artifactory, Gradle, Kubernetes, and OpenShift
.
Support application servers such as
Tomcat
and enterprise middleware, including
IBM WebSphere MQ
.
Develop and maintain database solutions using
Oracle and MS SQL Server
, including SQL queries and application data troubleshooting.
Manage scheduled jobs using
Control-M
and support backup operations using
NetBackup
.
Configure and monitor application and server alerts using enterprise monitoring tools such as
BMC
.
Perform daily application health checks, housekeeping, preventive maintenance, and performance monitoring.
Participate in disaster recovery exercises, patch deployments, production rollouts, and rollback activities.
Coordinate with business users during UAT, support testing activities, and assist with UAT sign-off.
Prepare technical documentation, implementation plans, deployment plans, and operational handover documents.
Work with Change Management teams to communicate technical scope, implementation plans, risks, dependencies, and rollback strategies.
Coordinate with vendors and internal technical teams to resolve application and infrastructure issues.
Ensure non-functional requirements are completed before applications are transitioned to BAU/production support.
Support integration with external and downstream systems and data sources.
Use
JIRA and Confluence
for issue tracking, project documentation, and status reporting.
Provide technical guidance to team members and contribute to effective team coordination and delivery.
Required Technical Skills
Programming:
Java, C, Unix/Linux Shell, Groovy, VXML
Application Servers:
Apache Tomcat
IVR/Contact Center:
Avaya IR, Avaya Aura Experience Portal, Avaya Voice Portal, IVR Designer, Orchestration Designer
DevOps:
Jenkins, CI/CD, Git, Bitbucket, Artifactory, Gradle
Cloud/Containers:
Kubernetes, OpenShift
Databases:
Oracle, MS SQL Server
Middleware:
IBM WebSphere MQ
Scheduling & Monitoring:
Control-M, BMC, NetBackup
Project/IT Tools:
JIRA, Confluence
Data Technologies:
Big Data processing and analysis
Preferred Experience
Experience in
banking, financial services, or other high-availability enterprise environments
.
Strong experience in production support and application operations.
Experience leading technical teams and coordinating with vendors and infrastructure teams.
Experience with contact center, IVR, digital communication, or customer-service technology platforms.
Strong problem-solving, incident-management, communication, and stakeholder-management skills.
Ability to work across development, infrastructure, operations, testing, and business teams.
Experience managingprojects from technical design and infrastructure setup through implementationand production handover.
MC Consultng is a techonology consulting firm that specializes in the development of IT solutions and implementation.