全职 Junior Assistant Service Delivery Engineer 工作, 薪水 up to SGD 4,500, PTC System (S) Pte Ltd Central Region (Singapore) 公司招聘中 - Ricebowl

Key Responsibilities

Service Operations Support

Assist in managing customer incidents and service requests through the service management system.

Provide first-level technical support and initial troubleshooting for hardware, software, network, and Microsoft 365 issues.

Escalate complex issues to senior engineers and track progress through to resolution.

Ensure tickets are updated accurately and resolved within agreed service levels.

Monitoring & Maintenance

Monitor customer systems, servers, network devices, and cloud services using monitoring tools.

Respond to system alerts and perform basic troubleshooting.

Assist with routine maintenance tasks such as patching, backup verification, and system health checks.

Support preventive maintenance activities to ensure service reliability.

Customer Support

Communicate professionally with customers via phone, email, and ticketing systems.

Provide regular updates on incidents and service requests.

Deliver excellent customer service and maintain positive working relationships with customers.

Documentation & Reporting

Record troubleshooting steps, resolutions, and system updates in the ticketing platform.

Maintain technical documentation, standard operating procedures, and knowledge base articles.

Assist in preparing service reports and operational updates.

Learning & Development

Participate in technical training and certification programs.

Learn and apply ITIL-based service management practices.

Continuously develop technical knowledge in cloud technologies, infrastructure, and managed services.

Requirements

Education

Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.

Fresh graduates are encouraged to apply.

Experience

Fresh graduate or up to 2 years of experience in IT support, service desk, helpdesk, or technical support roles.

Internship experience in IT support or infrastructure administration is an advantage.

Technical Knowledge

Basic understanding of:
Windows operating systems

Microsoft 365 applications and services

Computer hardware and troubleshooting

Networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)

Cloud computing concepts (Microsoft Azure or AWS preferred)

IT ticketing systems and service management processes

Skills & Competencies

Technical Skills

Basic troubleshooting and problem-solving skills

Knowledge of Microsoft Windows and Microsoft 365

Understanding of networking fundamentals

Ability to follow documented procedures and processes

Soft Skills

Strong customer service mindset

Good verbal and written communication skills

Eagerness to learn and develop new technical skills

Ability to work effectively in a team environment

Strong organizational and time management skills

Positive attitude and willingness to take ownership of assigned tasks

Preferred Certifications

Candidates pursuing or holding any of the followingcertifications will have an advantage:

ITIL Foundation

Microsoft Certified Fundamentals (MS-900, AZ-900, SC-900)

CompTIA A+

CompTIA Network+

Key Performance Indicators (KPIs)

Ticket response and resolution within SLA targets

Customer satisfaction ratings

Ticket documentation quality

Attendance and participation in training programs

Adherence to operational processes and procedures

Team collaboration and support effectiveness
PTC SYSTEM (S) PTE LTD

PTC was incorporated in 1991. We are headquartered in Singapore with regional offices in SE Asia. PTC is a leading IT System Integrator specializing in providing enterprise data management solutions to manage the technology challenges of enterprise clients. Our strengths are built upon our passion, total commitment and vision on data management services to help our clients to achieve the best business results like better performance, protection investment and maximum returns.