全职 Associate Security Operation Engineer 工作, 薪水 up to SGD 5,000, ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

Responsibilities

Provide day-to-day end user support of a Secure Service Edge solution in a 24/7 staffed operations

Ensure all user reported incidents and user enquiries are properly tracked, escalated and with proper closure

Perform end-to-end incident management, troubleshooting and resolution, adhering to SLA

Escalate incidents to L2 engineer or vendor support when required

Raise Change Requests for configuration changes

Manage agent software upgrades and rollout

Process and fulfill Service Requests in accordance with SLA

Monitor health of the solution

Monitor and respond to system alerts

Work closely with Operation Lead to ensure tasks are executed

Maintain existing operational documentation to ensure that changes are captured

Requirements

Diploma or Degree in Information Technology or related discipline

Good knowledge in End User Support

Knowledge in Networking and/or Cyber Security (e.g., Firewall, Secure Web Gateway, Threat Detection, etc.) is preferred

Ability to communicate effectively in writing and verbally

Meticulous self-starter and problem solver with a service mindset

Working Conditions

Able to perform 12-hour shift duties at client sites

Working hours: AM- 8:00am to 8:00pm / PM- 8:00pm to 8:00am