兼职 Full Time Customer Experience Executive 工作, 薪水 up to MYR 3,500, The Sanctuary Wellness Group Federal Territory 公司招聘中 - Ricebowl

The Sanctuary Scalp Care Centre

Location: The Met Corporate Towers, Mont Kiara, Kuala Lumpur

About The Role

The Sanctuary Scalp Care Centre is looking for a reliable, friendly, and proactive team member to join our growing team.

This is a role combining reception, administrative support, customer enquiries, and sales conversion. You will be responsible for creating a smooth experience for clients at our centre while responding to online enquiries and helping potential customers make informed decisions about our services.

No prior experience in scalp care, beauty, or sales is required. Training will be provided for the right candidate.

Employment Details

• Working days: 5 days per week
• Working hours: 9:45am–6:45pm
• Rest days: 2 days per week, preferably both on weekdays. If this is not possible, 1 weekday and 1 weekend day.
• Expected start date: Late October / early November 2026
• Fixed monthly salary: RM2,800–RM3,300
• Variable sales component: RM0–RM100 per month, subject to the applicable performance criteria
• Probation period: 2 months

Working arrangements and flexibility can be discussed during onboarding, subject to the centre's operational requirements.

Key Responsibilities

1. Reception & Centre Administration

• Welcome clients and provide a friendly, professional front-desk experience.
• Manage appointments, client check-ins, payments, and basic reception duties.
• Support daily administrative tasks, records, and operational coordination.
• Assist therapists and the wider team with day-to-day centre requirements.
• Maintain a clean, organised, and professional reception area.

2. Customer Enquiries & Sales

• Respond to enquiries through WhatsApp and other online channels promptly and professionally.
• Understand customers' needs and recommend suitable consultations or treatments.
• Follow up with potential customers and guide them towards booking an appointment.
• Explain our services, pricing, promotions, and booking procedures accurately.
• Maintain proper enquiry records and follow up on outstanding leads.
• Contribute to monthly sales performance and group sales targets.

3. Team Support

• Work closely with therapists and management to ensure smooth daily operations.
• Communicate clearly, take ownership of assigned tasks, and support colleagues when needed.
• Contribute to a positive, respectful, and healthy team environment.
• Be willing to assist with reasonable tasks outside your usual responsibilities when required.

What We Are Looking For

• Proficient in spoken and written English.
• Friendly, professional, and comfortable communicating with customers.
• Good at using WhatsApp and responding to enquiries promptly.
• Able to communicate clearly, understand customer needs, and learn basic sales techniques.
• Good computer skills and comfortable using a Mac, Google Sheets, and AI tools such as ChatGPT for everyday work.
• Organised, responsible, attentive to detail, and able to manage multiple tasks.
• A team player who is willing to learn, take feedback, and contribute to a healthy and functional workplace.
• Comfortable working in a customer-facing role involving both reception and online enquiries.
• Able to work 5 days per week according to the centre's operating requirements.

Training & Development

• No prior experience in scalp care, beauty, or sales is required.
• Training will be provided on our treatments, services, customer communication, and sales process.
• Opportunity to develop skills in customer experience, sales, administration, and centre operations.

Who We Are Looking For

We value people who are reliable, responsible, willing to learn, and genuinely enjoy helping customers. The right candidate should be able to work well with a team, communicate professionally, and take ownership of their responsibilities.

If you are looking for an opportunity to grow with a supportive team and develop valuable customer service and sales skills, we would love to hear from you.

To apply, please send us your resume and a brief introduction about yourself.

Pay: RM2,500.00 - RM3,500.00 per month

Language:

• English (Required)

Work Location: In person