全职 Senior System Engineer (IT Operations, Compliance - Incident Management) 工作, 薪水 up to SGD 6,000, ZENITH INFOTECH (S) PTE LTD. Islandwide (Singapore) 公司招聘中 - Ricebowl

Role:

• Ensure smooth operation of internet-facing public digital platforms hosted on Commercial Cloud.

• Oversee implementation and upgrade of software and hardware components.

• Liaise with government agencies, contractors, service providers and third parties to deliver O&M activities.

• Manage system documentation, configuration, and maintain quality standards.

• Monitor systems to ensure adherence to IT policies, standards and directives.

• Perform IT compliance activities: log reviews, account/access rights reviews, and compliance reporting.

• Support and coordinate external system audits.

• Lead Vulnerability Assessment activities and drive remediation with relevant vendors.

• Manage lifecycle of system components: remediation, retirement, and disposal of obsolete items.

• Provide regular project and operational status reporting.

• Support R&D activities: experimentation, research, testing and evaluation.

• Own and resolve system support issues and defects within SLA.

• Lead incident and problem investigations, including cross-system issues.

• Coordinate with stakeholders for root cause analysis and resolution.

• Provide timely updates to management and stakeholders on incident status.

• Deliver consolidated incident reports and perform defect trend analysis to prevent recurrence.

• Ensure expedient closure of incidents and service requests.

• Change & Improvement Management.

• Propose and drive continuous improvement initiatives for compliance, cybersecurity, and processes.

• Conduct requirement gathering with end users and manage implementation of changes.

• Plan and execute Change Requests including setup, data collection, issue escalation and closure.

• Manage integration with existing system integrators to deliver end-to-end solutions.

• Oversee acceptance testing to ensure solutions meet specifications.

• Drive change management communication to keep stakeholders informed.

• Obtain necessary approvals and clearance for change execution.

Requirements:

• Minimum 3 years of working experience in Information Technology.

• Strong experience in IT operations, system administration, and incident management.

• Hands-on experience with cloud platforms.

• Experience with AWS is advantageous.

• Familiarity with IT audit processes, compliance reviews, and security best practices.

• Knowledge of government/public sector ICT policies and frameworks is advantageous.

• Proven ability to manage vendors, stakeholders, and cross-functional teams.

• Strong analytical, documentation, and reporting skills.

• Excellent communication and problem-solving skills in a high-compliance environment.

• This role will need to secure a clearance, due to the sensitivity of the project.

To apply:

Please send your latest CV in MS Word format to *************

Appreciate the interest of all applicants; however only shortlisted candidates will be notified.

EA Licence No: 20S0237