全职 Network Support Specialist 工作, 薪水, Mentaris.Asia Federal Territory 公司招聘中 - Ricebowl

About the Role

We are looking for an experienced Japanese-speaking B2B Technical Support Specialist to support enterprise customers in a complex network and connectivity environment. This role is suited to professionals with strong backgrounds in network operations, NOC, telecommunications, enterprise ISP support, RF engineering, satellite communications, managed services, or service assurance.

You will investigate and own technical incidents through resolution, perform network and connectivity diagnostics, coordinate technical escalations, and communicate clearly with enterprise stakeholders in Japanese and English.

Key Responsibilities

• Own enterprise technical incidents and cases from initial investigation through resolution.
• Troubleshoot network connectivity, service degradation, high latency, packet loss, intermittent connectivity and service outages.
• Perform network diagnostics involving BGP, OSPF, DNS, routing, WAN, VPN and related enterprise connectivity technologies.
• Support RF and satellite connectivity diagnostics, including signal degradation, RF interference, link-budget checks and terminal connectivity.
• Support antenna alignment, terminal activation and troubleshooting of satellite or wireless connectivity issues.
• Assess incident impact, determine appropriate priority and coordinate escalation to relevant technical teams or subject matter experts.
• Differentiate isolated customer issues from wider service-impacting incidents and support structured technical investigation.
• Provide timely technical updates and follow-ups to enterprise customers and stakeholders.
• Support Root Cause Analysis (RCA) and communicate technical findings and recommended actions clearly.
• Maintain accurate case documentation, troubleshooting evidence and resolution records.
• Communicate professionally with customers and technical stakeholders in both Japanese and English.

Requirements

• 5+ years of relevant experience in satellite/network operations, RF engineering, enterprise ISP support, NOC, network engineering, managed services, service assurance or a related technical environment.
• Strong understanding of networking concepts such as BGP, OSPF, DNS, routing, WAN and VPN.
• Hands-on experience troubleshooting network outages, traffic degradation, latency, packet loss or connectivity issues.
• Experience in at least one strong technical domain: Network/NOC, RF/Satellite, Enterprise ISP/Connectivity, or Technical Incident/Service Assurance.
• Strong incident and case ownership, analytical thinking and structured troubleshooting skills.
• Ability to explain technical issues, customer impact, investigation steps, escalation evidence and resolution clearly.
• Experience supporting enterprise/B2B customers is preferred.
• Japanese proficiency: JLPT N1/N2 or equivalent business-level proficiency.
• English proficiency: CEFR B2 level or above.
• Willingness to work on-site in Kuala Lumpur within a 24/7 operational environment, including rotating shifts, weekends and public holidays as required.

Preferred / Additional Technical Experience

• RF engineering / radio-frequency troubleshooting
• Satellite communications, satellite operations or VSAT support
• Link-budget analysis, antenna systems and antenna alignment
• Signal degradation or RF interference analysis
• Terminal activation and connectivity troubleshooting
• Enterprise WAN / SD-WAN and managed network services
• Cloud connectivity and customer-edge troubleshooting
• Major incident management, service assurance and Root Cause Analysis (RCA)

Relevant certifications such as CCNA, CCNP, Juniper certifications, cloud certifications or equivalent technical certifications are advantageous but are not mandatory.

Relevant Backgrounds

Network Engineer | NOC Engineer | IP Network Engineer | Network Support Engineer | TAC Engineer | RF Engineer | RAN Engineer | Satellite Operations Engineer | Ground Station Engineer | VSAT Support Engineer | Managed Services Engineer | Service Assurance Specialist | Incident Manager | Senior Technical Support

Candidates with equivalent hands-on technical experience are encouraged to apply even if their current job title differs.

Why Join Us

This opportunity allows you to apply your networking, telecommunications, RF or satellite-connectivity experience in an international B2B support environment while working with enterprise customers and cross-functional technical teams.