- Bukit Merah Central Region (Singapore) Singapore
全职 Customer service officer 工作, 薪水 up to SGD 6,100, YYK WOOD PRODUCTS MANUFACTURING PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl
Customer service officer
YYK WOOD PRODUCTS MANUFACTURING PTE. LTD.
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职位描述
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customer service job description
outlines the duties, responsibilities, and skills required to act as the primary point of contact between a company and its customers
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Key Responsibilities
Answer inquiries:
Respond to customer questions via phone, email, live chat, or in person.
Resolve complaints:
Troubleshoot issues, empathize with frustrated clients, and de-escalate tension.
Process transactions:
Handle orders, returns, exchanges, refunds, and billing adjustments.
Maintain records:
Document all customer interactions and updates accurately in the CRM database.
Collaborate:
Escalate complex technical problems to senior teams and share feedback with product departments. [1, 2, 3, 4]
Required Skills & Qualifications
Communication:
Clear verbal and written skills to explain features and policies simply.
Active listening:
Giving full attention to understand the root of a customer's problem.
Technical literacy:
Comfort using computers and customer support or CRM software.
Patience & Empathy:
Ability to stay calm and professional under pressure.
Education:
Typically requires a high school diploma or a minimum diploma qualification.
outlines the duties, responsibilities, and skills required to act as the primary point of contact between a company and its customers
.
[
1
,
2
]
Key Responsibilities
Answer inquiries:
Respond to customer questions via phone, email, live chat, or in person.
Resolve complaints:
Troubleshoot issues, empathize with frustrated clients, and de-escalate tension.
Process transactions:
Handle orders, returns, exchanges, refunds, and billing adjustments.
Maintain records:
Document all customer interactions and updates accurately in the CRM database.
Collaborate:
Escalate complex technical problems to senior teams and share feedback with product departments. [1, 2, 3, 4]
Required Skills & Qualifications
Communication:
Clear verbal and written skills to explain features and policies simply.
Active listening:
Giving full attention to understand the root of a customer's problem.
Technical literacy:
Comfort using computers and customer support or CRM software.
Patience & Empathy:
Ability to stay calm and professional under pressure.
Education:
Typically requires a high school diploma or a minimum diploma qualification.
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