全职 CUSTOMER SERVICE 工作, 薪水 up to MYR 2,500, FCC Family Care Centre Johor 公司招聘中 - Ricebowl

Customer Service:

Resident & Family Support

1. Respond to inquiries from residents and family members regarding care

services, schedules, and facilities.

2. Provide empathetic assistance, ensuring concerns are addressed promptly and

respectfully.

Handling Inquiries & Complaints

1. Respond to customer questions via phone, email, or face to face.

2. Resolve complaints promptly and professionally.

Communication & Coordination

1. Act as the first point of contact for visitors, residents, and families.

2. Coordinate with nursing, finance, human resource, and support teams to relay

accurate information.

3. Manage phone calls, emails, and front desk interactions professionally.

4. Support Home Care team including of performing the caregiver tasks as and

when the team is lack of manpower.

Administrative Duties

1. Maintain records of resident requests, complaints, and feedback.

2. Assist with scheduling appointments, visits, or activities.

3. Support invoicing, billing or payment inquiries related to home care services.

4. Keep accurate record of all enquiries and create SOP.

Service Quality, Feedback & Inquiry

1. Collect and document feedback from residents and families to improve service

delivery.

2. Escalate issues to management when necessary and follow up until resolution.

3. Manage inhouse training activities with Home Care staff to maintain excellent

services at all the time.

4. Providing service information for any inquiry received, (such as explain the

packages, term and condition clearly).

Event & Engagement Support

1. Provide information about resident/family events and activities.

2. Manage, and execute events from start to finish, ensuring the event meet the

FCC’s objectives while running smoothly and within budget.

3. Support marketing campaigns by engaging customers.

Compliance & Confidentiality

1. Ensure all communication respects privacy and confidentiality standards.

2. Adhere to organizational policies and healthcare regulations.

Market Outreach and Engagement

1. Reach out through both online (social media) and offline (partnership)

approaches to generate more enquiries.

2. Explore partnership opportunities with relevant stakeholders to promote and

engage potential seeking resident and wellness step-down care services.

3. Liaise with the outsourced marketing agency and Care Ambassadors to ensure

presence in all relevant markets and avenues, etc.

Pay: RM2,200.00 - RM2,500.00 per month

Benefits:

• Company car
• Free parking
• Maternity leave

Work Location: In person