全职 Desktop Support Specialist 工作, 薪水, Exordior Technologies Pte. Ltd. North Region (Singapore) 公司招聘中 - Ricebowl

Mandatory Requirements:

• Must be a Singapore Citizen or Permanent Resident (PR).
• Must be fluent in Mandarin, with strong verbal communication skills.

Responsibilities

·     Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.

·     Effective management of your personal ticket queue.

·     Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.

·     Basic Mobility Support

·     Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).

·     Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.

·     Knowledge Base Usage, Reference and Collective Improvement.

·     Timely support of End User Issues or Requests.

·     Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).

·     Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).

·     Understanding of various metrics reflecting the group’s performance.

·     Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.

·     Narrowing down issue and redirecting issues to SME as and when necessary.

·     Report customer feedback and potential improvements.

Requirements

-      At least 2 years’ experience in the IT industry and Customer Service Role

-      At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).

-      Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.

-      Maintains a high degree of professionalism in actions, demeanor and dress.

-      Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.

-      Possess a strong technology background with the ability to execute a task or project to completion.

-      Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.  

-      Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.

-      Excellent teamwork skills and the ability to work unsupervised.

-      Handles confidential and sensitive matters with tact and diplomacy.

-      Understanding of ITIL principles

The following skills are beneficial;

-      Experience supporting Board level Executives directly.

-      Audio Visual event support experience.

-      Event support (Internal All Staff’s, offsite meetings)

-      Creation of support documentation, Guides and manuals.

-      ServiceNow

-      JamF

-      Microsoft Autopilot

-      AWS

-      MDM (Intune, Cloud hosted or SaaS)

-      On Prem Active Directory / Azure Active Directory

• -      Network troubleshooting