Job Summary
The Waiter/Waitress is responsible for providing excellent customer service by taking orders, serving food and beverages, and ensuring a pleasant dining experience for all customers.
Key Responsibilities
- Greet customers politely and assist them with seating
- Present menus and explain menu items, promotions, and specials
- Take customer orders accurately and relay them to the kitchen/bar
- Serve food and beverages promptly according to service standards
- Check on customers during meals to ensure satisfaction
- Clear tables, reset tables, and maintain dining area cleanliness
- Handle basic customer inquiries and complaints professionally
- Process bills and payments accurately (cash / POS system)
- Follow hygiene, safety, and company SOPs at all times
- Assist with opening and closing duties as assigned
- Support team members during peak hours
Job Requirements
- Minimum secondary school education
- Prior experience in F&B or customer service is an advantage (training can be provided)
- Good communication skills (English/BM)
- Friendly, positive attitude and customer-oriented
- Able to work shifts, weekends, and public holidays
- Able to stand for long hours
- Team player with a responsible work ethic
Skills & Competencies
- Customer service skills
- Basic communication and listening skills
- Time management
- Attention to cleanliness and detail
Working Hours
- Shift-based (including weekends & public holidays)
Job Type: Full-time
Pay: RM2,000.00 - RM2,500.00 per month
Benefits:
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
Work Location: In person