全职 SALON SUPERVISOR 工作, 薪水 up to SGD 3,300, NYRA INTERNATIONAL PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

KEY RESPONSIBILITIES

1. Daily Salon Operations

• Oversee the daily opening, operations and closing of the salon.

• Monitor appointments, walk-ins and staff availability throughout the day.

• Coordinate staff allocation to ensure clients are attended to promptly and fairly.

• Manage peak periods and make operational adjustments when required.

• Escalate operational issues to Management promptly.

2. Team Supervision & Discipline

• Supervise staff attendance, punctuality, grooming and professional conduct.

• Encourage teamwork and prevent disagreements or internal discussions from affecting the client experience.

• Ensure staff follow assigned duties, responsibilities and salon SOPs.

3. Client Experience

• Check that services are being delivered according to salon standards.

• Handle client concerns professionally and work towards an immediate service recovery where appropriate.

• Maintain a calm and professional salon environment at all times.

4. Appointments & Walk-In Management

• Coordinate appointments, walk-ins, staff availability and room availability.

• Ensure client records and appointment information are accurately maintained.

5. Sales & Retail Performance

• Monitor the team's daily service and retail sales performance.

• Encourage appropriate service upgrades, add-ons and retail recommendations.

• Track progress towards individual and salon sales targets.

• Identify opportunities to improve client retention.

6. Service Quality & SOP Compliance

• Ensure all services are performed according to salon's approved procedures and timings.

• Conduct regular spot checks on service quality.

• Support new staff during their training and integration into salon operations.

7. Hygiene, Safety & Equipment

• Maintain high standards of cleanliness and hygiene throughout the salon.

• Monitor product and equipment handling to minimise wastage or damage.

8. Stock & Inventory Control

• Monitor daily usage of professional products, consumables and retail stock.

• Assist with stock counts and inventory reconciliation when required.