- Singapore Central Region (Singapore) Singapore
全职 ICT Operations Support Engineer - 1626 工作, 薪水 up to SGD 5,000, JOBSTER PRIVATE LTD. Central Region (Singapore) 公司招聘中 - Ricebowl
ICT Operations Support Engineer - 1626
JOBSTER PRIVATE LTD.
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职位描述
岗位职责
Key Responsibilities
ICT Operations & Service Request Management
Raise, track, and manage ICT service requests, incidents, and operational support activities.
Coordinate with internal stakeholders, managed service providers, and vendors to fulfil requests within agreed SLAs.
Review and validate service request submissions, approvals, and fulfilment evidence.
Monitor request backlog, follow up on outstanding requests, and escalate service delivery issues where necessary.
Maintain accurate records and audit trails for operational activities.
IT Administration & User Support
Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.
Support user onboarding, offboarding, and access management processes.
Manage user accounts, shared mailboxes, distribution lists, licences, and security groups.
Coordinate endpoint provisioning, software installation, and workplace technology support.
Vendor & Service Delivery Management
Act as the liaison between the organisation and ICT service providers
Monitor vendor performance against agreed SLAs and KPIs
Review service reports and validate completed work before acceptance
Participate in operational and service review meetings
Governance, Security & Compliance
Support ICT governance, audit, risk management, and cybersecurity activities
Conduct periodic access reviews and support compliance exercises
Ensure ICT processes and documentation remain current and audit-ready
Asset & Operations Support
Maintain ICT asset inventory and software licence records
Support asset verification, refresh, replacement, and disposal activities
Assist in incident management, problem management, and operational reporting
Key Competencies
IT Administration
Service Request Management
Vendor Coordination
Customer Service Excellence
Stakeholder Management
Problem Solving and Analytical Skills
Attention to Detail
Operational Governance and Compliance
Communication & Interpersonal Skills
ICT Operations & Service Request Management
Raise, track, and manage ICT service requests, incidents, and operational support activities.
Coordinate with internal stakeholders, managed service providers, and vendors to fulfil requests within agreed SLAs.
Review and validate service request submissions, approvals, and fulfilment evidence.
Monitor request backlog, follow up on outstanding requests, and escalate service delivery issues where necessary.
Maintain accurate records and audit trails for operational activities.
IT Administration & User Support
Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.
Support user onboarding, offboarding, and access management processes.
Manage user accounts, shared mailboxes, distribution lists, licences, and security groups.
Coordinate endpoint provisioning, software installation, and workplace technology support.
Vendor & Service Delivery Management
Act as the liaison between the organisation and ICT service providers
Monitor vendor performance against agreed SLAs and KPIs
Review service reports and validate completed work before acceptance
Participate in operational and service review meetings
Governance, Security & Compliance
Support ICT governance, audit, risk management, and cybersecurity activities
Conduct periodic access reviews and support compliance exercises
Ensure ICT processes and documentation remain current and audit-ready
Asset & Operations Support
Maintain ICT asset inventory and software licence records
Support asset verification, refresh, replacement, and disposal activities
Assist in incident management, problem management, and operational reporting
Key Competencies
IT Administration
Service Request Management
Vendor Coordination
Customer Service Excellence
Stakeholder Management
Problem Solving and Analytical Skills
Attention to Detail
Operational Governance and Compliance
Communication & Interpersonal Skills
重要安全守则
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