Responsibility
1. Network & Security Support
- Manage and support network and security infrastructure.
- Monitor network connectivity and system performance.
- Troubleshoot switches, wireless controllers, access points, and related issues.
2. Incident & Technical Support
- Perform network troubleshooting and resolve technical incidents within SLA.
- Conduct onsite Level 2 technical support Klang Valley area.
- Escalate complex issues to relevant teams or vendors when required.
3. Vendor & Infrastructure Coordination
- Coordinate with security and firewall vendors for technical support and issue resolution.
- Assist with network maintenance, configuration, and infrastructure improvement.
- Maintain basic technical documentation and incident records.
Requirement
- Diploma or Degree in IT, Computer Science, Network Engineering, Cybersecurity, or a related field.
- 1–2 years of relevant experience in network and security support.
- Knowledge of network infrastructure, switches, wireless controllers, access points, and firewalls.
- Experience in network troubleshooting, connectivity issues, and incident resolution.
- Good problem-solving and analytical skills.
- Able to work independently and provide onsite support.
- Good communication and coordination skills when working with users, internal teams, and vendors.
Benefits
- Yearly bonus - min 3 months, based on KPI achievement
- KWSP / SOCSO included
- Min 12 annual leave per year
- We provide medical coverage
- Yearly Team Building/Annual Dinner
Job Type: Contract
Pay: RM3,500.00 - RM4,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Education:
- Diploma/Advanced Diploma (Preferred)
Work Location: In person