Job Summary
The Sales and Office Administrator provides administrative support to the sales team and manages the company’s daily office administration. The role involves preparing quotations, processing orders, coordinating deliveries, maintaining business records and ensuring smooth office operations.
Responsibilities
Prepare accurate quotations, sales orders, purchase orders, delivery orders, and invoices to support sales processes
Process customer orders promptly and monitor their progress to ensure timely fulfillment
Coordinate communications with customers, suppliers, and delivery providers to facilitate smooth transactions
Respond promptly and professionally to customer enquiries to maintain high service standards
Follow up on quotations, order confirmations, deliveries, and outstanding payments to ensure completion
Maintain and update customer, product, pricing, and sales records to ensure data accuracy
Monitor stock availability and report shortages or delivery delays to relevant teams
Prepare periodic sales reports and order summaries to inform management decisions
Handle customer feedback and coordinate resolution of order or delivery issues to enhance satisfaction
Manage incoming calls, emails, correspondence, and general office enquiries efficiently
Maintain organized electronic and physical filing systems for easy retrieval of documents
Order and manage office supplies to ensure availability and cost control
Coordinate office maintenance, equipment servicing, and service provider schedules to maintain facilities
Maintain employee leave, attendance, and administrative records accurately
Assist with meeting arrangements, appointments, and company events to support smooth operations
Support basic HR and payroll administration tasks as needed to assist the HR function
Process supplier invoices, expense claims, and other administrative documents accurately
Maintain licences, subscriptions, contracts, and renewal records to ensure compliance
Provide general administrative support to management and other departments as required
Perform other duties assigned by management to support business needs
Preferred competencies and qualifications
Minimum Higher Nitec in Business Administration, Sales and Marketing, Office Administration, or related discipline
At least one year of relevant sales or office administration experience preferred
Proficient in Microsoft Word, Excel, and other office applications
Experience using accounting, ERP, or CRM systems is an advantage
Good written and verbal communication skills to interact effectively with stakeholders
Organised and detail-oriented to manage multiple responsibilities efficiently
Able to work independently and collaboratively within a team
Comfortable communicating with customers, suppliers, and service providers
Fresh graduates with a Higher Nitec qualification are welcome to apply