What you'll be doing
- Greeting and welcoming guests with a friendly and professional demeanour
- Assisting guests with check-in and check-out procedures
- Responding to guest inquiries and providing information about the local area, amenities, and events
- Handling reservations, bookings, and any guest issues or complaints in a timely and efficient manner
- Maintaining a clean and well-organised work environment
- Collaborating with the wider team to ensure seamless operations and a high level of customer satisfaction
What we're looking for
- Previous experience in a customer-facing role within the hospitality or tourism industry
- Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds
- Strong problem-solving and decision-making abilities to handle a variety of customer situations
- Proficiency in English and the local language (Bahasa Malaysia)
- A passion for providing exceptional customer service and creating a positive guest experience
- A flexible and adaptable approach to work, with the ability to handle multiple tasks and priorities
Pay: RM3,500.00 - RM4,500.00 per month
Work Location: On the road