全职 Customer Service Executive | Fresh Graduates Welcome 工作, 薪水 up to MYR 2,500, JEV Management & Trading Johor 公司招聘中 - Ricebowl

Looking to kick-start your customer service career? Join a professional customer support team where you'll receive comprehensive training, develop valuable communication skills, and assist customers through phone, email, and live chat.

Whether you're a fresh graduate or someone looking for a new opportunity, this role offers the chance to gain valuable customer service experience while supporting users of one of Southeast Asia's leading digital service platforms in a dynamic and fast-paced environment.

Employment Type: Full-Time

Working Schedule:

• 6 Days Per Week (Rotational)
• 24-Hour Operations
• Rotational Shifts

Benefits

• Monthly Salary: RM1,900 – RM2,600 (Inclusive of Basic Salary, Performance Incentive & applicable Shift Allowance)
• Performance Incentive
• Comprehensive Training Provided
• Shuttle Service Available
• Career Growth Opportunities
• EPF & SOCSO
• Annual Leave
• Medical Leave
• Shift Allowance (Applicable Shifts)

Who Should Apply?

This opportunity is ideal for:

• Fresh graduates looking to start their career
• Candidates with customer service experience
• Retail or hospitality professionals looking for a career change
• Individuals who enjoy helping people and solving problems
• Anyone looking to build a long-term career in customer service

Requirements

• Minimum SPM qualification or equivalent.
• Fresh graduates are encouraged to apply.
• Previous experience in Customer Service, Retail, Hospitality, Administration, or Contact Centre operations is an advantage.
• Good command of English and Bahasa Malaysia.
• Basic computer literacy.
• Strong communication and problem-solving skills.
• Able to work rotational shifts, including weekends and public holidays.
• Positive attitude with the ability to work independently and collaboratively in a team environment.

ResponsibilitiesCustomer Support

• Handle customer enquiries through inbound calls, emails, and live chat.
• Provide accurate information and professional assistance to customers.
• Deliver a positive customer experience with every interaction.

Case Resolution

• Investigate customer enquiries and recommend appropriate solutions.
• Escalate complex or unresolved issues to the relevant internal teams.
• Follow up on customer cases to ensure timely resolution.

Documentation & Quality

• Maintain accurate customer records and interaction logs.
• Ensure all interactions comply with company policies and quality standards.
• Achieve individual productivity and customer service KPIs.

Working Location

Johor Bahru, Johor

Pay: RM2,200.00 - RM2,500.00 per month

Work Location: In person