As an Agency Manager, your principal job will be to plan where ships are to anchor or berth so that the required services can be rendered to the satisfaction of our clients and in line with local rules and regulations.
To prepare /calculate number of Port Disbursement Accounts (PDA) required for each port of call and sent in a timely manner.
Work closely with other management personnel to ensure that they can carry out their job with the greatest efficiency thereby ensuring client and organizational targets are met.
Liaise daily with other port users, vendors, authorities, customers and suppliers. You will also develop close working relationships with the Terminal, Port Authorities, Customs and Immigration.
Control all Non-Liner business and be responsible for ensuring the highest service standards &continuous improvement
Manage Operational Performance & Quality, set up SOP's and KPI's to ensure conformity across is maintained.
Maintaining and building business relationships with existing and potential customers.
Responsible for ensuring customer satisfaction, resolving complaints in a timely manner and conducting work as per procedures.
FOCAL SHIPPING SERVICES PTE LTD ( FSS ) is a Singapore based independent company with a diversified portfolio in shipping and logistics services. FSS provides comprehensive, reliable and responsible solutions to ship owners, managers, operators, charterers and traders in a safe, cost-effective and efficient manner. We serve our clients 24 hours a day, 365 days a year and offer a single point of contact for all marine and logistics services covering all UAE ports naming few major ports
SINGAPORE, JEBEL ALI, PORT RASHID, FUJAIRAH, KHORKAFFAN, PORT KHALID and HAMRIYAH
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