The Role
NARA is an upcoming new wellness concept in TTDI, Kuala Lumpur - built around movement, contrast therapy, community, and what it means to live well. NARA will be bringing a zen, serene and elevated space for yoga, pilates, Finnish sauna and cold plunges to Kuala Lumpur.
As a guest experience host, you are the first and last human touchpoint of every guest’s visit at NARA as you lead them on their wellness journey with NARA. This role spans across day-to-day operations of the studio, hospitality, contrast therapy experiences and customer care - to create the thoughtful, personal touches that define the NARA experience.
We’re Looking For Someone Who Is:
- Genuinely interested to bring the NARA experience to life - Movement, contrast therapy, community and living well.
- Live and breathe wellness - You love moving,
- Warm and naturally hospitable - You enjoy making guests feel welcome and cared for throughout the experience, building genuine connections along the way.
- Attentive and observant - You have an eye for detail and notice when guests need support, or when an area needs extra cleaning, keeping the studio organized and guest ready throughout the day
- A confident communicator - You’re comfortable speaking with different people, explaining our different offerings and guiding guests through the NARA experience
- Comfortable guiding experiences - You’ll learn to guide guests through NARA’s contrast therapy rituals while maintaining a welcoming, safe and well-supported environment.
- Proactive and hands-on - Able to manage guest bookings, payments, and day-to-day tasks while staying calm and organized when things get busy.
- A collaborative team player - Willing to support across the studio, from daily operations to events and community experiences.
- Reliable and flexible - Someone who can ideally work flexible shifts, such as early mornings, evenings and weekends.
- Previous experience in hospitality, fitness, wellness or customer-facing roles is preferred, but not required.
Benefits:
- Experience NARA - Discounted access to selected movement or contrast therapy experiences.
- Learn & Grow Skillsets - Build skills across hospitality, contrast therapy and NARA's wellness rituals, including First Aid/CPR certification.
- Be part of the community -Access our regular events and workshops and learn alongside our practitioners and collaborators.
- Build With NARA - Join us at an early stage and have the opportunity to grow with the team into more specialised roles.
Working Hours:
- Rotational shifts across mornings, evenings and weekends
- Up to 7 working hours per day only, with a 1 hour break for full shifts
- 1 rest day on weekends
- Rosters planned in advance for greater schedule predictability
- Starting pay at RM2800 - RM3000
Pay: From RM2,800.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person