- Toa Payoh Central Region (Singapore) Singapore
全职 Service Co-Ordinator 工作, 薪水 up to SGD 2,700, FERMAX Central Region (Singapore) 公司招聘中 - Ricebowl
工作地点
职位描述
岗位职责
Key Responsibilities
Prepare Quotations & Maintenance Checklist and related documents for MCSTs
Prepare Monthly SRMs report and related meeting reports & minutes
Prepare and Program Access Cards and arrange for the delivery
Coordinate service appointments and dispatch technicians to client locations as needed
Respond promptly to customer inquiries via phone, email, SRM or in-person, providing accurate information and assistance
Maintain accurate records of customer interactions, service requests, and resolution activities using our SRM system
Collaborate with technicians and other team members to ensure timely resolution of customer issues and concerns
Monitor the status of ongoing service appointments and provide regular updates to customers as needed
Assist with billing inquiries, invoice processing and payment collection
Identify opportunities for process improvement and contribute to the development of customer service policies and procedures
Build and maintain positive relationships with clients, ensuring high levels of satisfaction and retention
Stay up-to-date on product knowledge and industry trends to effectively address customer inquiries and concerns
Other ad-hoc duties as assigned
FERMAX - A World-Leading Brand with Over 75 Years of Innovation
Founded in 1949 in Valencia, Spain, FERMAX has spent more than 75 years at the forefront of technological innovation in door entry systems and access control. Today, our solutions are trusted in millions of homes and buildings worldwide, recognized for their reliability, quality, and design excellence.
As a pioneer in audio and video door entry technologies, FERMAX continues to lead the market in building intercommunication and access solutions. Our systems are designed to transcend cultural and architectural boundaries, delivering seamless, secure, and intuitive communication between indoor and outdoor spaces.
At building entrances, FERMAX systems enable clear, reliable communication and secure access management. Inside residences, our monitors and telephones play a central role in enhancing everyday convenience, safety, and smart living integration.
With a global presence and a strong commitment to service, FERMAX is not just a product — it's a promise of performance, design, and continuous innovation.
Join the FERMAX family and experience the future of smart building solutions, built on a legacy of excellence.
Prepare Quotations & Maintenance Checklist and related documents for MCSTs
Prepare Monthly SRMs report and related meeting reports & minutes
Prepare and Program Access Cards and arrange for the delivery
Coordinate service appointments and dispatch technicians to client locations as needed
Respond promptly to customer inquiries via phone, email, SRM or in-person, providing accurate information and assistance
Maintain accurate records of customer interactions, service requests, and resolution activities using our SRM system
Collaborate with technicians and other team members to ensure timely resolution of customer issues and concerns
Monitor the status of ongoing service appointments and provide regular updates to customers as needed
Assist with billing inquiries, invoice processing and payment collection
Identify opportunities for process improvement and contribute to the development of customer service policies and procedures
Build and maintain positive relationships with clients, ensuring high levels of satisfaction and retention
Stay up-to-date on product knowledge and industry trends to effectively address customer inquiries and concerns
Other ad-hoc duties as assigned
FERMAX - A World-Leading Brand with Over 75 Years of Innovation
Founded in 1949 in Valencia, Spain, FERMAX has spent more than 75 years at the forefront of technological innovation in door entry systems and access control. Today, our solutions are trusted in millions of homes and buildings worldwide, recognized for their reliability, quality, and design excellence.
As a pioneer in audio and video door entry technologies, FERMAX continues to lead the market in building intercommunication and access solutions. Our systems are designed to transcend cultural and architectural boundaries, delivering seamless, secure, and intuitive communication between indoor and outdoor spaces.
At building entrances, FERMAX systems enable clear, reliable communication and secure access management. Inside residences, our monitors and telephones play a central role in enhancing everyday convenience, safety, and smart living integration.
With a global presence and a strong commitment to service, FERMAX is not just a product — it's a promise of performance, design, and continuous innovation.
Join the FERMAX family and experience the future of smart building solutions, built on a legacy of excellence.
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