全职 Partner Support Specialist (Tech MNC- Customer success - Escalation) 工作, 薪水, Adecco 公司招聘中 - Ricebowl

A famous Tech MNC

The Opportunity

• Adecco is partnering our client, a famous Tech MNC
• We are looking for a Partner Support Specialist
• The role will start out as a contract
• Candidates who are immediately available/ able to start work within short notice will be preferred

The Talent

• At least 3-5 years of customer or partner support/services, customer success or similar experience
• Able to work independently in a fast-paced and changing environment
• Experience with hands-on customer engagement, strong interpersonal and stakeholder-management skills
• Detail-oriented with a focus on accuracy and efficiency
• Strong spoken and written communication skills
• Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them

Job Description

• Work with various stakeholders including Business Process Outsourcing (BPO) teams to manage inquiries, requests and escalations efficiently including handling F2F engagement of escalated cases
• Train and update support teams on the business' products and services
• Collaborate with internal teams and other verticals to ensure seamless operations and representation at engagement events & program launches for partners
• Conduct review and optimization of existing operational policies and processes while supporting the planning and execution of new policies and processes
• Work with relevant teams within the business unit and the broader Operations organization to streamline operational policies
• Support analysis of partner management initiatives to assess effectiveness and propose iterative improvements in furtherance of the business goals

Next Step

• Prepare your updated resume
• Send your resume to *************
• All shortlisted candidates will be contacted

Liu XinYang



EA Licence Number: 91C2918



Personnel Registration Number: R1988872

Liu Xinyang
Direct Line: +************* 7868
EA License No: 91C2918
Personnel Registration Number: R1988872