The Shop Manager is responsible for overseeing daily operations, managing staff, and ensuring an exceptional customer experience. This role involves inventory management, sales strategies, and maintaining a positive and productive work environment.
Key Responsibilities:
- Leadership & Staff Management:
- Recruit, train, and supervise shop staff.
- Create and maintain a positive team environment.
- Conduct performance evaluations and provide feedback.
- Operations Management:
- Oversee daily shop operations to ensure efficiency.
- Implement and maintain operational policies and procedures.
- Monitor shop performance and implement strategies for improvement.
- Customer Service:
- Ensure high standards of customer service are met.
- Address customer inquiries and resolve complaints effectively.
- Foster relationships with customers to encourage repeat business.
- Inventory Management:
- Oversee inventory levels and reorder products as necessary.
- Ensure product displays are appealing and well-stocked.
- Conduct regular inventory audits and manage shrinkage.
- Sales & Marketing:
- Develop and execute sales strategies to achieve targets.
- Collaborate on marketing initiatives and promotions.
- Analyze sales data to identify trends and opportunities.
Job Type: Full-time
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Besut: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Retail sales: 2 years (Preferred)
Work Location: In person