全职 服务员， 小费福利 工作, 薪水 up to MYR 2,200, Tribuildz Johor 公司招聘中 - Ricebowl

从事餐饮服务员（Waiter / Service Crew）或餐饮服务团队通常需要具备一系列的软实力和硬技能，以确保为顾客提供优质的用餐体验并保证餐厅的高效运作。

以下是服务员核心技能清单：

• 沟通与顾客服务 (Communication & Customer Service)

• 亲和力与服务意识：始终保持微笑。用热情、礼貌的态度迎接和款待每一位顾客。

• 高效沟通能力：清晰解答顾客对菜单的疑问。准确传达顾客的特殊饮食需求。

• 主动倾听：专注听取顾客的要求或投诉。确保下单准确无误。

• 语言能力：掌握基础的双语或多语能力（如华语和英语），以便服务不同背景的顾客。

• 业务与操作技能 (Operational Skills)熟记菜单：熟悉餐厅的所有菜品、饮料、价格及过敏原信息。能根据顾客口味进行合理推荐。

• 托盘与传菜技巧：掌握平稳端托盘的技巧。能够一次性安全、快速地递送多盘菜品或饮料。

• 摆台与清洁：熟练掌握餐具摆放标准。高效清理桌面并完成翻台，保持用餐环境举目皆净。

• 团队协作与应变能力 (Teamwork & Adaptability)团队合作：与前厅同事密切配合。与后厨及水吧保持良好沟通，确保上菜时效。

• 危机处理与应变：面对顾客抱怨、打翻饮料或突发状况时，保持冷静并迅速解决问题。多任务处理 (Multi-tasking)：在用餐高峰期，能同时兼顾引座、点餐、传菜和结账等多项工作。

• 体能与个人素养 (Physical & Personal Attributes)充沛的体能：能够适应长时间站立、走动及搬运重物（如餐椅或整箱饮料）。

• 时间管理与效率：工作手脚麻利。能分清事情的轻重缓急，减少顾客等待时间。

• 注重个人卫生：遵守食品安全与卫生标准。保持仪容仪表整洁。

A successful waiter or service crew member needs a mix of strong Customer Service Skills and practical physical abilities to keep guests happy and operations running smoothly.

Essential Soft Skills

• Communication: Speak clearly and listen actively to take accurate orders and explain menu items.

• Multitasking: Manage several tables, requests, and Customer Service Skills at the same time without losing calm.

• Attention to Detail: Remember special requests, notice when a glass is empty, and ensure tables are clean.

• Teamwork:Work closely with kitchen staff, bartenders, and fellowWaiter Job team members.

Technical & Hard Skills

• Point-of-Sale (POS) Systems: Enter orders and process payments quickly using digital or handheld devices.

• Menu Knowledge: Know all ingredients, cooking methods, and allergen information.

• Food Safety: Follow strict hygiene and sanitation rules to protect customer health.

Physical Requirements

• Physical Stamina: Stand and walk for long hours during busy shifts.

• Balance and Coordination: Carry heavy trays, plates, and drinks safely.

• Grooming: Maintain a clean, neat uniform and professional appearance.

• 2 meals provided
• tips incentive