全职 Customer Service Executive (Gardens Mall) 工作, 薪水 up to MYR 3,500, One Mobile Care Federal Territory 公司招聘中 - Ricebowl

Position: Customer Service Executive

Company: One Mobile Care Sdn. Bhd. (Samsung Authorized Service Center)
Location: Lot T-242a, T-242b & 243, 3rd Floor, The Gardens Mall, Mid Valley City, Lingkaran Syed Putra, 59200 Wilayah Persekutuan Kuala Lumpur.

Job Summary

We are looking for a motivated, approachable, and customer-oriented individual to join our team as a Customer Service Executive. Based at our Samsung Authorized Service Center, you will act as the main point of contact for customers, handling service inquiries, coordinating repair processes, and ensuring a seamless and positive customer experience.

This position is well-suited for individuals who enjoy engaging with people, have an interest in technology, and are comfortable working in a dynamic retail environment.

Key Responsibilities

1. Customer Support

• Assist customers through walk-in, phone, email, and chat channels
• Provide clear and accurate information regarding Samsung products, repair services, warranty terms, and service updates
• Perform basic troubleshooting and escalate complex technical issues when necessary

2. Product & Service Knowledge

• Stay updated on Samsung products, features, and service offerings
• Advise customers on device usage, setup, and suitable service solutions

3. Service Coordination

• Register and schedule repair jobs efficiently and accurately
• Liaise with technicians on repair status, parts availability, and turnaround time
• Provide timely updates to customers on repair progress and collection schedules

4. Administrative Duties

• Ensure accurate data entry and proper documentation of all service transactions
• Prepare daily service reports and customer feedback summaries
• Maintain organized records and filing systems

5. Customer Experience & Service Quality

• Deliver professional and consistent service at all customer touchpoints
• Handle inquiries, concerns, and complaints with patience and professionalism
• Comply with company service standards, policies, and procedures

Requirements

• Good command of Bahasa Malaysia and English
• Willing to work on rotational shifts, weekends, and public holidays
• Strong interpersonal and communication skills with a customer-focused mindset
• Fast learner with a positive attitude and willingness to grow
• Fresh graduates are encouraged to apply (prior customer service experience is an advantage)
• Ability to work effectively in a fast-paced environment

Work Schedule

• 6 working days per week
• Rotational shifts:
• Morning Shift: 10:00 AM – 6:30 PM
• Afternoon Shift: 1:30 PM – 10:00 PM

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,500.00 per month

Work Location: In person