全职 Operations Manager 工作, 薪水 up to MYR 9,000, Chow Tai Fook Jewellery Malaysia WP Kuala Lumpur 公司招聘中 - Ricebowl

• Sales & Business Performance

* Achieve and exceed boutique sales targets, KPIs, and profitability goals.

* Monitor business performance, analyse sales reports, and identify opportunities for growth.

* Drive clienteling initiatives to build long-term customer relationships and increase repeat purchases.

• Client Experience & Brand Representation

* Lead by example in delivering a luxury client experience and personalised service.

* Ensure the boutique environment reflects the brand image, storytelling, and heritage.

* Resolve client issues with professionalism, tact and discretion.

• Team Leadership & Development

* Recruit, onboard, and develop luxury sales talent.

* Provide ongoing coaching, performance feedback, and product knowledge training.

* Create a culture of teamwork, accountability, service excellence and brand passion.

* Manage workforce planning, scheduling, and sales floor assignments.

• Operations Excellence

* Ensure compliance with brand SOPs, inventory standards, and cash management procedures.

* Oversee stock levels, loss prevention strategies, and visual merchandising guidelines.

* Manage boutique administration including reporting, expenses, and audit requirements.

• Market & Competitor Analysis

* Stay informed of retail trends, competitor activities, and emerging client expectations.

* Support localised marketing or client activation events as required.

• Minimum 5 years of retail experience, with at least 2 years in a managerial / team lead role (luxury or jewellery industry preferred).

• Analytical and results-driven with sound commercial acumen.

• Experience in supporting activations and CRM events.

• Excellent communication, interpersonal, and leadership skills.

• Passion for luxury retail, customer service, and team development.

• EPF
• SOCSO
• EIS