全职 Customer Care Executive (Permanent Night) 工作, 薪水 up to MYR 4,500, Agensi Pekerjaan Asia Recruit WP Kuala Lumpur 公司招聘中 - Ricebowl

Education: Bachelor's Degree or Equivalent in any discipline.

Technical Skills: Computer literacy and accurate data entry skills to follow documented call flows and work processes.

Customer Service Competencies: Proven ability in customer escalation handling, problem-solving, and complaint management.

Personal Attributes: High level of professionalism, patience, politeness, and strong customer-first orientation.

Understand customer enquiries and respond via applicable channels: calls, email, chat etc

Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

Manage customer escalations and ensure that these are answered, tracked, and escalated as required

Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes

Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

Provide a high level of professionalism and competent customer service

Able to communicate effectively with customers in a friendly and polite manner by following to processes.