全职 Remote Technical Support Engineer 工作, 薪水 up to MYR 150,000, Agensi Pekerjaan Career International FOS WP Kuala Lumpur 公司招聘中 - Ricebowl

Job Requirements

• Diploma / Bachelor’s degree or above in Mechanical Engineering, Electrical Engineering, Mechatronics, Automation, Electronics or other science and engineering disciplines

• Minimum 2+ years (5+ years for diploma holders) of experience in technical support, field service, equipment engineering, maintenance or related engineering roles

• Experience in lithography, metrology, laser, X-ray equipment or related products

• Familiar with semiconductor factory operations and equipment support processes

• Able to troubleshoot equipment issues and coordinate technical problem-solving with internal teams

• Strong communication, documentation, and customer support skills

• Able to prepare technical reports, service documentation, and issue analysis summaries

• Communication with China-based technical teams & proficiency in English is required

Job Highlights

• Semiconductor equipment support role

• Hands-on exposure to installation, troubleshooting, and customer site support

• Opportunity to go to China for 2-week training, and closely support their 2 major clients in MY

• Annual package: RM80,000 - RM150,000, including 13th month & no performance bonus

Job Responsibilities

• Support semiconductor equipment installation, setup, commissioning, and debugging at customer sites

• Provide after-sales technical support and assist in resolving equipment-related issues on-site

• Analyze common equipment problems, summarize findings, and propose improvement plans

• Coordinate with internal engineering teams to follow up on technical issues and ensure proper issue closure

• Conduct customer training on equipment operation, basic troubleshooting, and maintenance procedures

• Collect and compile feedback on equipment usage, customer requirements, and improvement needs

• Follow up on key customer issues, break down problem points, and track resolution progress

• Prepare service reports, issue summaries, technical documentation, and customer feedback reports

• Maintain strong customer relationships through responsive and professional technical support

• Annual Leave
• EPF
• EIS
• SOCSO
• Annual Bonus
• Training Provided
• Medical Insurance
• Medical and Hospitalisation Leave
• 5 Working Days