- Singapore Singapore Singapore Singapore 17

工作地点
职位描述
任职资格
Job Requirements
Minimum 1 year experience in customer service / guest contact roles, preferably in a hospitality organization
Able to communicate effectively with both English and Mandarin-speaking guest (written & spoken)
Candidates are to be comfortable with working on public holidays and on shifts
Willingness to rotate within floor service operations for 4–6 weeks to gain operational familiarity.
Possess administrative and basic IT skills (e.g. Microsoft applications, POS systems, and other operational platforms).
岗位职责
Job Responsibilities
- Assists and supports Head Host/ Hostess.
- Responsible for taking reservations, answering the phone, responding to any guest requests.
- Greet each guest warmly. Be helpful, welcoming, and pleasant towards each guest
- Seat the guests in the restaurant according to designated rotation plans. Seat guests evenly and fairly at various stations of the restaurant.
- Personalize each guest’s experience by using the guests’ names where known. Acknowledge each special occasion where known. Pass on the relevant guest information to the Captains and Server Attendants.
- Maintain guests’ profile and history, take note of all special occasions and dates (i.e. birthdays, wedding anniversaries, etc.)
- Relay all Guest comments to the management team.
- Administrative and database entry work
- Carry out any other duties as assigned by the supervisor
好处
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