全职 Customer Service Assistant (Mandarin Speaker) 工作, 薪水 up to MYR 3,000, Lafleur Beauty Sdn. Bhd. WP Kuala Lumpur 公司招聘中 - Ricebowl

SPM, Certificate, or Diploma qualification.

Minimum 1 year of customer service, sales support, or administrative experience is preferred.

Able to speak, read, and write Mandarin (required) to support Mandarin-speaking agents and customers. (Basic communication in English is an advantage)

Good communication and interpersonal skills.

Strong problem-solving skills with a customer-oriented mindset.

Basic computer skills and proficiency in Microsoft Office (Word, Excel, Outlook).

Able to multitask, work independently, and manage enquiries in a fast-paced environment.

Responsible, patient, and willing to learn.

support enquiries related to products, services, website, and portal

Assist customers with account and system matters.

Monitor / coordinate with the Logistics on problematic shipment by ensuring timely resolution

Support on customers concern on product handling

Support enquiries regarding promotions, campaigns, product launches, roadshows, and other company events.

Work closely with the Sales Team to manage new customer and agent enquiries and ensure smooth lead handovers.

Liaise with internal departments, including IT, Logistics, Sales, and Marketing, to provide effective solutions and deliver an excellent customer experience.

Perform other customer service and administrative duties as assigned.