全职 Contact Center Specialist (Mandarin) 工作, 薪水 up to MYR 4,500, Inov8 Solutions Sdn. Bhd. WP Kuala Lumpur 公司招聘中 - Ricebowl

Customer Service Representative - Mandarin Support - Reservation Project

Intake: ASAP

Salary Package: Up to 4.5K (Include Language Allowance)

Working Hours: Rotational Shift 24/7 (5days, 2 OFF)

Location: G - Tower, KL

Qualifications

• SPM and above

• MUST have hotel experience preferred front office or resevation experiences in hotel industry

• Excellent communication skills in Mandarin and English (C1) language required

• Experienced with Customer Care, internet and hotel industry

• Available for changes in shift schedule on a monthly rotation schedule or as business needs require

Responsibilities

• Handle pre and post reservation inquiries by phone, e-mail and fax;

• Handle customer requests by phone and e-mail;

• Modify, change and/or cancel existing reservations;

• Make outbound calls to hotels/guests to arrangement special requests;

• Act as liaison between guest and hotel to resolve complaints;

• Manage relationships with hotels by providing high levels of customer service and account management support.

• Annual Leave
• Medical and Hospitalisation Leave
• EIS
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided