全职 Customer Support (Night Shift) - Mandarin Speakers 工作, 薪水 up to MYR 5,000, Devloit Sdn. Bhd. WP Kuala Lumpur 公司招聘中 - Ricebowl

1.Must be atleat SPM holder
2.Must be fluent in Mandarin and English
3.No experience required
4.Should be comfortable with the Night Shift.

5.Fresher can also apply.

Essential Functions/Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.

• Review attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.

• Respond to inbound customer email inquiries in a timely, professional, and efficient manner using agreed-upon procedures.

• Clarify customer requirements; probe for understanding by thoroughly reading tickets and use decision-support tools and resources to appropriately provide resolution to the customer.

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Annual Bonus
• Medical Insurance
• Training Provided
• Allowance Provided
• Performance Bonus
• 5 Working Days
• Dental
• Career Enhancement
• Overtime Pay