全职 CUSTOMER EXPERIENCE EXECUTIVE 工作, 薪水 up to MYR 3,500, Recharge Xolutions Sdn. Bhd. WP Kuala Lumpur 公司招聘中 - Ricebowl

• Diploma or bachelor’s degree in Business Administration, Communications, Hospitality, Engineering or a related field.

• Previous experience in customer service, customer experience, hospitality, retail, contact centre or another customer-facing role is preferred.

• Fresh graduates with strong communication skills and the right attitude are encouraged to apply.

• Good written and verbal communication skills in English and Bahasa Malaysia.

• Ability to communicate in Mandarin or other languages will be an advantage.

• Comfortable speaking with customers through both written and telephone communication.

• Able to remain calm and professional when handling complaints or demanding situations.

• Organised and capable of managing multiple cases and follow-ups.

• Strong sense of responsibility, initiative and attention to detail.

• Comfortable working in a growing company where processes continue to improve.

• Proficient in Google Workspace, Microsoft Office or similar productivity tools.

• Interest in electric vehicles, technology and sustainability is an advantage.

Customer Communication

• Respond to customer enquiries through WhatsApp, phone, email and other supported channels.

• Guide customers through the installation journey, from order confirmation and appointment scheduling to installation completion and after-sales support.

• Provide clear and accurate information about installation requirements, timelines, pricing, payment, warranties and charger usage.

• Keep customers proactively informed of appointment confirmations, progress, delays and next steps.

• Communicate professionally and empathetically, particularly when handling complaints or service disruptions.

Case Coordination and Follow-Up

• Record customer enquiries, complaints and service requests accurately in the company’s designated system.

• Ensure every customer case has a clear status, responsible person and next action.

• Coordinate with Operations, Project Delivery, Service, Engineering, Finance and installation partners to obtain updates and support resolution.

• Follow up on open cases and keep customers informed until the matter has been addressed.

• Escalate urgent, repeated or unresolved cases to the appropriate team leader.

• Confirm the outcome with the customer before closing significant cases.

Customer Experience Improvement

• Identify recurring customer questions, complaints and service gaps.

• Share customer feedback and common issues with the relevant teams.

• Suggest improvements to communication templates, FAQs, workflows and customer processes.

• Support the development of customer service guides, scripts and knowledge-base content.

• Participate in initiatives involving customer experience systems, workflow automation and AI-supported tools.

Product and Industry Knowledge

• Develop a practical understanding of EV chargers, residential installation requirements and common after-sales issues.

• Stay informed about Recharge’s products, services, warranties and internal processes.

• Explain technical information to customers in a simple and understandable manner.

• Annual Leave
• EPF
• SOCSO