全职 Technical Customer Support I 工作, 薪水 up to MYR 3,500, NCS Global Technology Pulau Pinang 公司招聘中 - Ricebowl

• Bachelor's degree in related field (Open to NON-TECHNICAL background applicants!).

• Minimum 1 - 2 years of demonstrated working experience in Customer Support/Service role.

• Fresh graduates are welcome to apply!

• Basic computer literacy with a working knowledge of the Microsoft Office Package.

• Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.

• Demonstrates strong customer service and communication skills.

• Must be able to work in shift/weekend, 9 hours and 12 hours business model (mainly afternoon/night shifts).

• Current working model: Hybrid.

Essential Duties & Responsibilities

1. Non-Technical Customer Support:

• Resolves problems related to invoicing, purchasing, and delivery processwith customers viainbound telephone, email or chat.

• Demonstrates ability to articulate issues & solutions in simple to understand terms to both management and customers.

• Coordinates with the repair center/team on troubleshooting arrangements and logistics for issues related to applications, products, and vendors.

2.Technical Customer Support:

• Resolves problems with customers via inbound telephone, email or chat sessions using technical product knowledge and interpersonal skills.

• Communicates basic technical solutions to customers using effective communication, listening, and comprehension skills.

• Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.

• Collaborates with fellow technicians and supervisor to solve problems.

In General, ...

• Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.

• Fully documents customer interactions and issues in real-time and escalates complex problems under direct supervision.

• Demonstrates strong customer service, communication, and problem-solving skills.

• Works on a limited variety of problems of limited scope using defined procedures and practices.

• Familiarizes self with multiple new technologies, products, applications, and platforms.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Training Provided