NCS Global Technology Hiring! Contract Infrastructure Engineer in Pulau Pinang, Earn up to MYR 5,500 - Ricebowl

• Must-Have

  1. Diploma / Degree in IT, Networking, Computer Engineering, or equivalent

  2. 5 years experience in Data Center / Infrastructure / IT Support role

  3. Hands-on experience in:
     - Server or network equipment installation
     - Cabling (fiber & copper)
     - Hardware troubleshooting and replacement
     - Basic networking knowledge (IP addressing, VLAN, switch ports)
     - Experience working with ticketing systems (e.g. ServiceNow)

  Good to Have

  • Hands-on experience with HPE servers including DL360, DL380, and BL460 Gen8 / Gen9 / Gen10

  • Hands-on troubleshooting of:

  - Memory

  - Disks

  - RAID controllers

  - HBA

  - FlexLOM

  Experience with:

  - RAID configuration and logical drives

  - iLO configuration

  - Blade servers and C7000 enclosures

  • Familiarity with virtualization platforms such as VMware vSphere / vCenter

  • Knowledge of Microsoft Failover Clustering and Network Load Balancing (NLB)

  • Knowledge of storage systems such as SAN / NAS

  • Experience using iLO / iDRAC or other remote server management tools

  • Experience with Fluke tester, fiber troubleshooting, or backup / tape handling is an advantage

  Physical Requirements

  • Able to lift IT equipment (up to 35–40kg with assistance)

  • Comfortable working in data center environment (hot/cold aisle)

  • Able to work on ladders for rack installations

  • Willing to perform physical and repetitive tasks

  • Able to move between data center areas/buildings if required

  Soft Skills

  • Strong teamwork and communication skills

  • Able to follow technical instructions from remote engineers

  • Good problem-solving mindset under pressure

  • Customer-focused and SLA-driven attitude

  • Ability to work in shift or on-call rotations (if required)

  
  

Key Responsibilities

Data Center Operations (Hands-On)

• Perform rack & stack installation of servers, switches, and storage equipment

• Install and manage fiber and copper cabling (RJ45, LC, SC connectors)

• Handle server landing (new deployment) and configuration support

• Perform decommissioning (removal of equipment) as required

• Conduct hardware replacement (disk, PSU, cables, modules

Incident & Troubleshooting Support

• Support server down, network link down, and hardware failure incidents

• Perform onsite troubleshooting:

• Power checks (PDU / rack power)

• Network port and VLAN checks

• Hardware diagnostics via iLO or console access

• Replace faulty components under guidance from remote engineers

• Work with L2/L3 teams to resolve production outages

Service Request Execution

• Install new servers and network devices based on request tickets

• Perform OS reloads, patching, and basic configuration support

• Verify server location, serial number, and asset ownership

• Execute cabling requests and connectivity changes

Dock-to-Rack & Physical Handling

• Receive, unbox, and move IT equipment from dock to data center

• Install equipment into racks according to specifications

• Manage packaging, labeling, and inventory segregation

• Ensure proper handling of hardware storage and spare parts

Data Center Maintenance

• Perform proactive checks for failed or at-risk hardware

• Maintain proper cable management and rack organization

• Ensure cleanliness and compliance with data center standards

• Support hot aisle / cold aisle environment maintenance

Asset & Documentation

• Update asset tracking systems (server name, rack, location, owner)

• Ensure serial number validation and correct documentation

• Support inventory accuracy and hardware lifecycle tracking

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Annual Bonus
• Training Provided