- City Hall (EW13) City Hall (EW13) Malaysia

工作地点
职位描述
任职资格
Degree or equivalent qualification.
Minimum 8 years of relevant sales management experience.
At least 3 years of experience managing multiple outlets, regional sales teams or a similar multi-site sales operation.
Strong track record in driving revenue growth and achieving sales targets.
Proven experience in leading, coaching and developing sales teams and managers.
Strong understanding of sales SOPs, CRM processes, sales reporting and performance management.
Good command of written and spoken English for business communication and leadership responsibilities.
Strong analytical, strategic planning, communication and stakeholder management skills.
Able to work effectively with Operations, Marketing, Finance, HR and other business functions.
岗位职责
Sales Performance & Revenue Growth
Develop and execute overall sales strategies across multiple outlets.
Lead sales teams to achieve revenue and performance targets.
Analyse sales data, identify opportunities and implement initiatives to drive sustainable growth.
Monitor sales performance and improve overall sales productivity and efficiency.
Sales Capability Development
Lead, coach and develop GSMs, outlet managers and sales teams.
Build a high-performance sales culture across the organisation.
Identify and develop future sales leaders and management talent.
Implement effective sales training and coaching programmes.
Sales Systems & Process Excellence
Establish, review and optimise sales SOPs, CRM follow-up processes and sales management systems.
Improve consultation standards, conversion rates and overall customer experience.
Ensure consistent execution of sales processes across outlets.
Customer Growth & Retention
Develop strategies to improve customer acquisition, retention, renewals and referrals.
Drive recurring revenue and increase customer lifetime value.
Collaborate with the Marketing team on customer acquisition and sales growth initiatives.
Leadership & Business Partnership
Partner closely with Operations, Marketing, Finance and HR teams to support overall business growth.
Support new outlet openings, new business initiatives and organisational development.
Provide strategic sales insights and recommendations to management.
Key Performance Indicators
Overall revenue achievement
Sales growth rate
Sales conversion rate
Average consultation transaction value
Average customer spending
好处
所需技能
重要安全守则
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