全职 Junior Sales Representative 工作, 薪水 up to MYR 5,000, Tranglo WP Kuala Lumpur 公司招聘中 - Ricebowl

• Professional Background: 1-2 years of experience in Technical Production Support, L3 Application Support, or Technical Product Operations.

• Log Analysis: Proven ability to analyze logs and system traces to troubleshoot complex software issues.

• Third-Party Systems: Experience supporting third-party system integrations and managing external technical relationships.

• API Literacy: Strong understanding of RESTful APIs (JSON/XML) and the ability to interpret API response codes.

• Data Analysis: Proficiency in SQL for querying databases and investigating transactional data flows.

• Network & Security: Experience handling IP whitelisting and network-level access validation.

• Systems Resiliency: Experience participating in Disaster Recovery (DR) or BCP exercises.

Preferred Qualifications

• Familiarity with monitoring and ticketing tools like JIRA and Kibana.

• Exposure to ledger-based architectures or digital wallet systems.

• Ability to automate manual workflows using scripts or internal tools.

1. Technical Investigation & Diagnostics

• Log & Trace Analysis: Analyze application logs and system traces to identify failure points, latency issues, or bottlenecks in the production environment.

• Production Deep-Dives: Lead deep-dive investigations into production defects and software anomalies to ensure rapid resolution.

• Technical Liaison: Partner with Software Development teams to isolate root causes and validate technical fixes.

• Environment Validation: Reproduce complex issues in Staging/UAT environments and perform rigorous validation of hotfixes prior to production deployment.

2. Third-Party Integration & Connectivity

• External Integration Support: Manage and support existing third-party system integrations, acting as the primary technical point of contact for external partner troubleshooting.

• Payload & Protocol Validation: Analyze and validate RESTful API payloads (JSON/XML), response codes, and integration behaviors.

• Secure Connectivity: Coordinate and validate IP whitelisting requests and secure network-level access for all third-party system connections.

3. Transactional Oversight & Operations

• Lifecycle Management: Review and improve the end-to-end transaction lifecycle: Initiation → Processing → Settlement → Reconciliation.

• Process Automation: Drive the automation of repetitive BAU (Business As Usual) operational tasks to improve system efficiency.

• Business Continuity: Lead and participate in Disaster Recovery (DR) drills and BCP exercises to ensure system resiliency.

• Company Laptop Provided
• Monthly Team Bonding
• Annual Leave
• Enrichment allowance for any courses for personal development or interest (reimbursement basis)
• Hospitalization insurance
• Medical claim
• Dental and optical claim