全职 Customer Service Representative 工作, 薪水, Affin Bank Berhad WP Kuala Lumpur 公司招聘中 - Ricebowl

• Strong communication, interpersonal, and customer service skills.

• Good numerical accuracy and cash handling skills.

• Basic knowledge of banking operations, regulatory compliance, and financial products is preferred.

• Proficient in Microsoft Office and basic computer applications.

ACCOUNTABILITIES
Financial
• To take pro-active actions to prevent fraud and losses (internal & external)
• To contribute to deposit growth by way of soliciting new accounts.
• To assist in managing cost control for the branch as per approved budget.

Process
• Perform daily branch activities in accordance to Bans internal policies &
regulatory requirement.
• Effective cash handling and ensure Mid Day and End of Day cash balancing is
performed in accordance with procedures.
• Ensure accuracy in day end balancing within reasonable time.
• Compliance to individual teller/drawer limit.
• Compliance to Banks standard average serving time and average waiting time.
• Daily vouchers bundling and cross checking of vouchers at the end of day.
• Ensure compliance on regulatory requirements such as FSA, iFSA, PDPA, AMLA,
PCT,FEA, FATCA, CRS etc.
• Ensure satisfactory audit rating and issues raised are resolved within specified time
frame.
• Perform filing, printing daily reports, bundling of daily vouchers, submission of
documents via DIS, prepare monthly report and back room functions.

Customer
• Ensure efficient customer service level in order to meet SLA as well as to alleviate
any customer’s complaint.
• Ensure accuracy and error free in service delivery.
• Attend customer`s enquiries / complains immediately and adhere to complaints
escalation procedures.
• To maintain good rapport with internal and external customers.

People
• Resource management i.e. annual leave / attendance / branch meeting.
• Participate in staff development including Structure on the Job Training (SOJT) /
coaching.

Other Responsibilities
• To manage and undertake ad-hoc assignments assigned by Management from
time to time.
• Social commitment activities involvement (CSR).
• To ensure cleanliness of the bank’s premise & SSL area.
• Relief duties as and when required.
• When performing relief function – Ensure compliance on on-boarding process and
policy of new accounts – SA/CA/FD/SDB

• Annual Leave
• EPF
• SOCSO
• EIS