全职 Hotel Front Desk Assistant 工作, 薪水 up to MYR 2,500, Perak 公司招聘中 - Ricebowl

Education

• Minimum SPM/STPM or equivalent. A Diploma or Certificate in Hospitality Management, Hotel Management, Tourism, or a related field is an added advantage.

• Fresh graduates are encouraged to apply.

Experience

• Minimum 1 year of experience in a hotel front office, reception, customer service, or hospitality role is preferred.

Skills & Competencies

• Excellent customer service and interpersonal skills with a warm and professional demeanor.

• Strong verbal and written communication skills in English and Bahasa Malaysia.

• Proficiency in additional languages is an added advantage.

• Good telephone etiquette and professional grooming.

• Ability to handle guest enquiries, complaints, and requests courteously and efficiently.

• Strong organizational, multitasking, and time management skills.

• Ability to work under pressure and remain calm in a fast-paced environment.

• Good problem-solving and conflict resolution skills.

• Basic computer literacy, including Microsoft Office and hotel reservation systems.

• Strong attention to detail and accuracy in guest registration, reservations, billing, and record keeping.

• Ability to maintain guest confidentiality and handle sensitive information professionally.

• Ability to work independently and as part of a team.

Guest Services

• Welcome guests in a friendly, professional, and courteous manner upon arrival.

• Handle guest check-ins and check-outs efficiently in accordance with hotel procedures.

• Assist guests with enquiries, requests, and complaints, ensuring prompt and satisfactory resolution.

• Provide accurate information regarding hotel facilities, services, local attractions, and transportation.
  

Reservations

• Process room reservations, cancellations, amendments, and walk-in bookings.

• Ensure guest information and reservation details are accurately recorded.

• Coordinate with the Reservations team to maximize room occupancy.

Front Office Operations

• Operate the hotel's Property Management System (PMS) and maintain accurate guest records.

• Prepare room key cards and ensure all registration procedures are completed.

• Handle guest payments, billing, deposits, and cash transactions in accordance with hotel policies.

• Balance cash float and prepare daily cashier reports when required.

Communication & Coordination

• Answer and direct incoming telephone calls professionally.

• Coordinate with Housekeeping, Maintenance, Security, and other departments to ensure guest requests are attended to promptly.

• Relay important information during shift handovers to ensure smooth operations.

Administrative Duties

• Maintain accurate records of guest registrations, transactions, and reports.

• Prepare daily operational reports and documentation as assigned.

• File and maintain front office documents in an organized manner.

Guest Relations

• Build positive relationships with guests by providing personalized and attentive service.

• Handle guest feedback professionally and escalate unresolved issues to the Front Office Supervisor or Manager.

• Promote hotel services, facilities, and ongoing promotions to enhance the guest experience.

• Competitive salary + performance-based incentives (Basic + Allowance + Overtime)
• Career progression opportunities
• Training provided
• Annual leave
• Medical leave
• EPF
• SOCSO