全职 CUSTOMER SERVICE 工作, 薪水 up to MYR 4,000, Agensi Pekerjaan NS Shue Selangor 公司招聘中 - Ricebowl

1. Customer Enquiries & Order Handling

Attend to customer enquiries on product availability, stock status, order matters, and related issues.

Provide timely and accurate responses to customers.

Assist customers with order enquiries and follow up accordingly.

Build and maintain good relationships with customers through professional and courteous communication.

2. Order Processing & Documentation

Process customer orders accurately and efficiently.

Prepare invoices, delivery orders, and related sales documents.

Ensure all order details, quantities, and information are properly entered and updated.

Handle documentation related to order processing and delivery arrangement.

Use AutoCount system for sales order processing and documentation.

3. Coordination with Warehouse & Sales Team

Coordinate with warehouse team to arrange deliveries and ensure smooth order fulfilment.

Check stock availability for incoming orders.

Liaise with relevant parties to look for stock when items are out of stock in the warehouse.

Work closely with sales team on pricing, order details, and customer requirements.

Ensure proper communication between customers, warehouse, and sales team.

4. Delivery Follow-Up & Internal Coordination

Follow up on delivery arrangements and update customers or internal teams where necessary.

Ensure delivery orders are properly issued and matched with the relevant invoice and order records.

Coordinate with warehouse and internal departments to resolve order or stock-related issues.

Support smooth daily operation flow between customer service, sales, and warehouse teams.

1. Customer Enquiries & Order Handling

• Attend to customer enquiries on product availability, stock status, order matters, and related issues.

• Provide timely and accurate responses to customers.

• Assist customers with order enquiries and follow up accordingly.

• Build and maintain good relationships with customers through professional and courteous communication.

2. Order Processing & Documentation

• Process customer orders accurately and efficiently.

• Prepare invoices, delivery orders, and related sales documents.

• Ensure all order details, quantities, and information are properly entered and updated.

• Handle documentation related to order processing and delivery arrangement.

• Use AutoCount system for sales order processing and documentation.

3. Coordination with Warehouse & Sales Team

• Coordinate with warehouse team to arrange deliveries and ensure smooth order fulfilment.

• Check stock availability for incoming orders.

• Liaise with relevant parties to look for stock when items are out of stock in the warehouse.

• Work closely with sales team on pricing, order details, and customer requirements.

• Ensure proper communication between customers, warehouse, and sales team.

4. Delivery Follow-Up & Internal Coordination

• Follow up on delivery arrangements and update customers or internal teams where necessary.

• Ensure delivery orders are properly issued and matched with the relevant invoice and order records.

• Coordinate with warehouse and internal departments to resolve order or stock-related issues.

• Support smooth daily operation flow between customer service, sales, and warehouse teams.

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Annual Bonus
• EIS