全职 Customer Service Executive 工作, 薪水 up to MYR 3,100, Agensi Pekerjaan TalentConsult Selangor 公司招聘中 - Ricebowl

• Step into the world of global customer service as a Mandarin Customer Service Executive! Support customers from Hong Kong across calls, emails, and chats, solving problems and making a real difference every day.

• Location: Ara Damansara
  Working Hours: Monday - Friday [9AM to 6PM]

• Minimum SPM qualification or above

• High level of accuracy and strong attention to detail

70% Documentation & Data Operations

• Verify Documents: Review and validate candidate background documents, including employment history, education credentials, and identity records.

• Maintain Compliance: Audit sensitive data and mask confidential information in strict accordance with background screening laws (like FCRA).

• Manage Cases: Track background check statuses and data entry within internal tracking systems to meet fast-paced client deadlines.

30% Stakeholder Liaising

• Support Candidates: Guide applicants through the background screening portal and resolve issues regarding missing documentation.

• Coordinate with Clients: Communicate directly with corporate HR teams to provide accurate status updates on pending candidate reports.

• Verify Third-Party Info: Reach out to universities, past employers, and government entities to cross-reference and confirm background details.

• Annual Leave
• Medical and Hospitalisation Leave
• SOCSO
• EPF
• Medical Insurance
• Training Provided
• Allowance Provided
• Overtime Pay
• 5 Working Days