合同工 Social Care Specialist 工作, 薪水 up to MYR 4,600, Manpower Staffing Services (Malaysia) Sdn. Bhd. Selangor 公司招聘中 - Ricebowl

Strong written communication — able to adapt tone for different user situations and platforms
-Comfort with high-volume, fast-paced ticket environments without sacrificing quality
-Attention to detail in ticket tagging and labeling (CXone / D365 hygiene)
-Ability to identify when an issue needs escalation vs. when to resolve independently
-Familiarity with social platforms and online communities — Facebook, X/Twitter, Instagram, TikTok, Threads, and forums
-Team player who can operate effectively across shift rotations and multi-market contexts
-Fresh graduates are welcome — 1–2 years of customer-facing experience in social, CX, or community roles is a plus

-Handle incoming social tickets end-to-end within defined SLAs across assigned market channels
-Craft on-brand responses to user inquiries, adapting tone and message to each situation
-Research and troubleshoot user-reported problems to resolution
-Identify and escalate incidents, emerging complaints, or viral risks to the G3/G4 on shift
-Accurately tag and label all social interactions in CXone and Dynamics 365 (D365)
-Stay current on Grab campaigns, product changes, policy updates, and regional promotions
-Work rotational shifts to maintain coverage across the country's operating hours

• Annual Leave
• EPF
• SOCSO
• EIS
• Training Provided
• Medical and Hospitalisation Leave
• 5 Working Days