Malaysia Aviation Group Hiring! Full Time Duty Manager in Selangor - Ricebowl

Qualification & Working Experience

• Diploma or Degree in Hospitality, Catering Management, Food Service Management, or related field.

• Certificate in Food Safety & Hygiene (e.g., HACCP or equivalent).

• Occupational Safety & Health (OSH) awareness or supervisory certification is an advantage

• Minimum 5–7 years of experience in airline catering, food production, or hospitality operations, with at least 2–3 years in a supervisory or managerial role.

Areas of Experience

• Airline catering operations, food production, or large-scale kitchen management.

• Resource and manpower planning, client servicing, and inter-departmental coordination.

• Experience handling operational challenges under pressure and ensuring on-time performance

Operational excellence

• To ensure smooth, efficient, and safe daily catering operations aligned with flight schedules.

• To maintain operational excellence in meal and non-meal preparation, dispatch, and on-time delivery for all flights and services, including VIP and charter services.

• To act as the key liaison between internal departments (Operations, Equipment, Quality Assurance, Commercial, and Customer Service) and customer airline.

• To uphold the highest standards of food quality, hygiene, and safety in compliance with company and aviation standards.

• To manage, lead, and optimize manpower allocation and resource utilization during each shift.

• To resolve operational issues promptly, ensuring no disruption to airline service levels.

Profitability

• Optimize manpower deployment and resource utilization to minimize wastage and operational costs.

• Ensure timely flight dispatch to avoid penalties or delays that impact cost efficiency.

• Maintain strict control of equipment and inventory to reduce losses.

Customer Experience

• Ensure high-quality meal presentation and adherence to menu specifications.

• Respond promptly and effectively to airline client feedback or complaints.

• Maintain professional and pleasant client relationships, ensuring service excellence.

Standard and Compliance

• Ensure 100% flight readiness and on-time catering delivery per flight schedule.

• Maintain accuracy and completeness in meal and equipment preparation.

• Ensure adherence to food safety, hygiene, and safety regulations.

• Monitor and update dashboard activities and CCP (Critical Control Point) records to ensure compliance.

Resource Management (Manpower)

• Conduct regular staff briefings, performance reviews, and on-the-job training.

• Foster teamwork, accountability, and high morale among operations staff.

• Monitor staff grooming, punctuality, and discipline, taking corrective actions when required.