Full Time Manager, Crew System Operations Jobs, salary up to MYR 8,000 in Malaysia Aviation Group Kuala Lumpur International Airport - Ricebowl

Qualifications and Years of Experience

• Degree with 8+ years, Diploma with 10+ years, or STPM/SPM with 12+ years of relevant experience.

• Knowledge of SQL, databases, APIs, integrations, XML/JSON, middleware, SFTP, and application support.

• Strong ownership, problem-solving, communication, stakeholder management, analytical, and decision-making skills

• Manage CMS from implementation to ongoing support and enhancement.

• Act as the main representative for CMS in business, technical, and management discussions.

• Establish governance, performance monitoring, and escalation processes.

• Ensure system decisions support business goals, operational continuity, and user needs.

• Bridge communication between business users, IT teams, developers, and vendors.

• Gather and translate business requirements into functional and technical specifications.

• Explain technical issues in business-friendly terms and provide practical recommendations.

• Ensure CMS effectively supports crew planning, rostering, tracking, leave management, payroll, allowances, mobility, and self-service functions.

• Work with operational teams to identify improvement opportunities.

• Monitor system performance and coordinate solutions for operational issues.

• Oversee integrations between CMS and related systems such as payroll, flight operations, AODB, TMS, middleware, APIs, SFTP, and batch processes.

• Ensure accurate and timely data exchange between systems.

• Coordinate resolution of interface failures and data issues.

• Lead production support and manage critical system incidents.

• Assess business impact, coordinate escalations, and communicate updates to stakeholders.

• Drive root cause analysis and implement corrective and preventive actions.

• Coordinate user acceptance testing (UAT), system testing, regression testing, and deployments.

• Ensure business readiness, issue resolution, and risk assessments are completed before go-live.

• Support deployment decisions and post-implementation stabilization.

• Maintain data accuracy and consistency across integrated systems.

• Manage system documentation, including SOPs, process flows, user guides, training materials, and release notes.

• Support knowledge transfer and documentation governance.

• Drive system enhancements to improve efficiency, reliability, and user experience.

• Support development of system users, SMEs, and support teams.

• Reduce dependency on vendors through knowledge sharing and capability building.