Lincoln Professional Academy Sdn. Bhd. Hiring! Full Time IT Support in Selangor, Earn up to MYR 5,000 - Ricebowl

Education

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.

Experience

• Minimum 1–3 years of experience in IT support, helpdesk, or technical support roles.

• Fresh graduates with relevant internship experience are encouraged to apply.

Technical Skills

• Knowledge of Windows operating systems and Microsoft Office 365.

• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi).

• Experience with hardware troubleshooting and maintenance.

• Familiarity with Active Directory, user account management, and IT asset management.

• Knowledge of cybersecurity best practices is an advantage.

Soft Skills

• Strong problem-solving and troubleshooting abilities.

• Good communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong organizational and time management skills.

Technical Support

• Provide first-level technical support to staff for hardware, software, network, printer, and email-related issues.

• Diagnose and troubleshoot computer systems, operating systems, applications, and network connectivity problems.

• Respond to helpdesk requests and resolve issues in a timely manner.

• Escalate complex technical issues to the appropriate personnel or vendors when necessary.

Hardware & Software Management

• Install, configure, and maintain desktops, laptops, printers, scanners, projectors, and other IT equipment.

• Perform software installation, upgrades, and updates.

• Monitor and maintain inventory of IT assets and software licenses.

• Coordinate repairs and maintenance with external vendors.

Network & System Support

• Assist in maintaining LAN, WAN, Wi-Fi, and internet connectivity.

• Monitor network performance and report potential issues.

• Support user account management, password resets, and access permissions.

• Assist in server maintenance and backup procedures.

IT Security & Compliance

• Ensure compliance with IT policies, procedures, and security standards.

• Assist in implementing cybersecurity measures and maintaining endpoint security.

• Monitor antivirus and security software updates.

• Support data backup and disaster recovery processes.

User Training & Documentation

• Provide basic IT training and guidance to users.

• Prepare and maintain technical documentation, user manuals, and standard operating procedures.

• Maintain records of IT support requests and resolutions.

General Duties

• Support IT-related projects and system implementations.

• Assist in setting up IT equipment for meetings, seminars, and events.

• Perform other duties as assigned by management.

• Annual Leave
• EPF
• SOCSO
• EIS
• Medical and Hospitalisation Leave