合同工 Network Operations Technician 工作, 薪水 up to MYR 3,000, Agensi Pekerjaan Recruit Express Selangor 公司招聘中 - Ricebowl

Diploma in Information Technology (IT), Telecommunications, Networking, Electronics, or related fields.

Experience in network, fibre, broadband, CCTV, or telecommunications installation is preferred.

Previous experience as a Maxpert or similar field technician is an advantage.

Knowledge of networking equipment, routers, modems, and fibre connectivity is preferred.

Good troubleshooting and problem-solving skills.

Strong communication and customer service skills.

Possess own transport and willing to travel within the assigned coverage area.

Able to work on rotational schedules, weekends, and public holidays when required.

Ensure sufficient equipment, devices, materials, and tools are available before installation appointments.

Coordinate installation schedules and communicate with customers regarding appointments.

Perform end-to-end installation of fibre broadband and related services to ensure a smooth customer experience.

Provide consultation and troubleshooting support for Customer Premises Equipment (CPE).

Conduct testing of broadband, voice, and related services after installation.

Perform High-Speed Internet (HSI) speed testing and service verification according to company standards.

Carry out VOIP call testing, including incoming and outgoing calls, and complete required documentation.

Promote current products, services, and promotional packages for upselling and cross-selling opportunities.

Build and maintain positive relationships with customers to enhance customer satisfaction and retention.

Ensure all installations and service activities comply with company quality and safety standards.