居家办公 Service Advisor - Cantonese Speaker - Ipoh, Perak Jobs, salary up to MYR 5,000 in Arvion Services Sdn Bhd Ipoh - Ricebowl

Fluent in Cantonese & Mandarin  and English is mandatory.

Minimum SPM or equivalent qualification is necessary.

Fresh graduates are welcome. Training will be provided.

Tech-savvy with basic troubleshooting skills (mobile devices & computers) is an advantage.

Strong communication and problem-solving skills.

Able to multitask and work in a fast-paced environment.

Positive attitude with willingness to learn and grow.

Handle customer inquiries via phone, chat, and email.

Assist with order status, delivery timelines, payment issues, and product information.

Troubleshoot basic technical issues (smartphones, tablets, laptops).

Provide accurate, timely, and professional solutions.

Maintain high performance in customer satisfaction, quality, and productivity KPIs.

Navigate multiple systems to research and resolve issues in real time.

Accurately record customer interactions in internal systems.

Stay updated on product knowledge and continuously improve service delivery.