全职 RECOVERY OFFICER 工作, 薪水 up to MYR 2,500 + 额外补偿, Arus Selasih Selangor 公司招聘中 - Ricebowl

To follow up with customers on overdue payments via phone calls, messages, and emails

To negotiate and arrange suitable repayment plans with customers

To ensure timely collection and achieve assigned recovery targets

To update and maintain accurate records of all collection activities in the system

To handle customer inquiries and provide appropriate solutions regarding outstanding payments

To escalate complex or unresolved cases to the relevant department when necessary

To ensure all collection activities comply with company policies and regulations

Contact customers to follow up on overdue payments via phone calls, messages, and emails

Negotiate with customers to secure payment commitments

Arrange and monitor customers’ repayment plans

Ensure monthly collection targets are achieved

Update and maintain accurate customer and collection records in the system

Handle customer inquiries and complaints professionally

Comply with company policies and standard operating procedures (SOP)

Report collection status and cases to management