全职 Store Supervisor 工作, 薪水 up to MYR 3,000, Mesra Retail & Cafe Selangor 公司招聘中 - Ricebowl

Qualifications:

• Diploma or Degree in Hospitality Management, Business Administration, Culinary Arts, or related field.

• Food Handler Certificate and Health & Safety Certification (as per local regulation).

Experience:

• Minimum 3 years of experience in restaurant or food & beverage management, with at least 2 years in a supervisory or managerial role.

• Prior team lead or supervisory experience is preferred.

Skills & Competencies:

• Strong knowledge of QSR systems and operational best practices.

• Strong leadership and team management abilities.

• Good communication and interpersonal skills.

• Proficient in inventory control, scheduling, and basic financial management.

• Hands-on leadership with the ability to coach and energize a young team.

• Proficiency in POS systems, digital ordering tools, and basic Microsoft Office.

• Ability to work under pressure in a fast-paced environment.

• Ability to work flexible hours, including weekends and holidays.

Daily Operations Support:

• Assist in supervising daily front-of-house and back-of-house operations.

• Ensure customer orders are fulfilled promptly, accurately, and efficiently.

• Monitor food preparation and service procedures to maintain speed and quality.

• Support in managing store opening, closing, and shift handovers.

• Lead and oversee shifts, manage floor presence, and ensure staff are meeting performance expectations.

Team Supervision & Development:

• Assist in scheduling staff shifts and ensuring adequate manpower during operational hours.

• Provide on-the-job coaching and guidance to team members, especially new hires.

• Monitor team performance and discipline and report issues to the Restaurant Manager.

• Promote a positive and productive work culture.

• Provide on-the-job training and support new staff onboarding alongside the Manager.

• Recognize and reward team achievements to encourage motivation and accountability.

• Support with the daily prep plan, stock level checks, and allocation of duties before each shift.

• Conduct pre-shift team briefings in the absence of the Restaurant Manager, covering key topics like sales targets, customer feedback, and promotions.

• Supervise and coach team members on brand standards and operational procedures.

• Step in to resolve minor HR-related concerns and escalate major issues to the Restaurant Manager.

Health, Safety & Cleanliness:

• Ensure compliance with food safety, hygiene, and sanitation standards.

• Conduct temperature and cleanliness checks across food prep and dining areas.

• Reinforce staff adherence to SOPs, health protocols, and brand standard.

• Monitor service speed, friendliness, order accuracy, and cleanliness throughout the shift.

• Monitor equipment and facility cleanliness, report maintenance issues promptly.

Customer Experience:

• Lead by example in delivering excellent customer service and ensuring customer satisfaction.

• Handle basic customer feedback and escalate major issues to the Restaurant Manager.

• Support staff in managing crowd control during peak periods.

• Ensure a consistent, high-quality customer experience by actively engaging on the floor (FOH).

• Handle customer complaints and escalate when necessary, ensuring corrective actions are taken.

Marketing Activation & Local Engagement:

• Communicate important updates, promotions, and operational changes to team members.

• Assist with basic reporting tasks, including sales summaries, customer feedback logs, and shift handover notes.

• Use shift reporting tools (e.g., delivery performance, upselling results) to identify areas of improvement.

• Promote upselling and support the team in meeting daily sales targets.
  Help implement and track local promotions or national campaigns.

Stock Control/Management/Ordering:

• Monitor usage and report discrepancies or wastage to the Restaurant Manager.

• Ensure proper storage, labelling, and traceability practices are followed.

• Support in daily inventory checks, stock rotation, and monitoring of usage.

• Alert the Restaurant Manager on low stock levels or discrepancies.
  Assist in receiving deliveries and ensuring proper storage of goods.

Ad-hoc Responsibilities:

• Support any ad-hoc tasks, special assignments, or projects as requested by the superior or the company.

• Remain flexible to support cross-company initiatives, internal events, audits, or urgent business priorities as needed.

• Medical and Hospitalisation Leave
• Annual Leave
• Training Provided
• Medical Insurance
• Overtime Pay
• EPF
• SOCSO
• EIS
• Annual Bonus