全职 Customer Service Executive 工作, 薪水 up to MYR 2,000, LK Lazy Kitchen Negeri Sembilan 公司招聘中 - Ricebowl

We are seeking a responsible, patient, and tech-oriented Customer Service Executive to be the main point of contact for our clients.

You will handle customer inquiries, basic technical support, and customer retention, all from home.

【需要对接华人客户】

Must Have

• Fluent in English and Mandarin (spoken and written)

• Comfortable communicating with customers via chat and messaging platforms

• Basic computer skills and willingness to learn new systems

• Self-disciplined and able to work independently from home

• Reliable internet connection and quiet work environment

Added Advantage (Bonus)

• Experience in customer service, SaaS, or technical support

• Basic knowledge of CRM systems, automation tools, or digital marketing

• Familiarity with High-level (not required, training provided)

Key Responsibilities

1. Customer Support & Technical Assistance

• Respond to customer inquiries via WhatsApp, chat, and email

• Assist clients with:

• CRM setup and basic configurations

• Automation workflows

• WhatsApp / API-related questions

• Login, access, and system usage issues

• Troubleshoot common technical problems and escalate complex cases when necessary

• Guide customers step-by-step using clear, non-technical language

2. Customer Retention & Account Care

• Follow up with customers who face issues or show signs of dissatisfaction

• Provide solutions to retain customers and reduce cancellations

• Educate clients on how to better use the system to achieve results

• Build long-term relationships through consistent and proactive support

3. Internal Coordination

• Document common issues and standard solutions

• Provide feedback to the founding team on recurring problems or improvement areas

• Maintain proper records of customer interactions

• Annual Leave
• EPF
• SOCSO
• EIS
• Training Provided