Bakateam Sdn. Bhd. (Perodua 3S) Hiring! Contract SERVICE OPERATION EXECUTIVE (BUKIT RIMAU, SHAH ALAM) in Selangor, Earn up to MYR 2,500 + commission - Ricebowl

• Cert/Diploma with minimum of 2 years of experience with Perodua Service Centre or other relevant organizations.

• Strong leadership and communication skills.

• Highly committed to achieving assigned goals.

• Candidate who is dedicated to putting in extra effort to deliver outstanding results and support our team’s success.

• Computer literacy in MS Office.

• Customer oriented with good interpersonal and communication skills.Ability to learn quickly and work in a fast-paced environment.

• Willing to work during weekends (Saturday & Sunday) and Public Holidays (if required)

• Responsible to assist SM for overall management of the service center activities and ensure the achievement of service center objectives.

• Ensure all target such as intake, sales/revenue, CSI, parts etc. are met as per guidelines

• Responsible for the implementation and compliance of PSM standard at all time

• Assist SM to lead and communicates with staff/team on a regular basis to discuss customer feedback, issues, seek and provide suggestions for improvements in order to create a conducive working environment

• Assist SM to create common, shared goals and motivates the team to support key initiatives and achieve their performance objectives.

• Assist SM to ensure that all the administrative requirements for the service center are fulfilled such as:

a) Relevant documents/system are being utilized and monitored accordingly

b) Monitoring of warranty claim submission is administered.

c) Monitoring and minimizing quantity of pending vehicles.

d) Inventory of parts, accessories, lubricants, tools, facilities are maintained in good conditions.

• Assist SM to deals with various external regulatory authorities regarding regulations and ensures service centers follow the regulations to avoid fines and complaints from the authorities concerned.

• Ensure that safe working practices are in place in order that there is no loss in down time, productivity, injuries and damage of company property/reputation.

• Cultivate customer service mind to all staff/team and always put customer satisfaction as highest priority.

• To perform any other duties specified by SM/HQ/GM.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Overtime Pay
• Training Provided